** Can't "ACTIVATE" my membership with welcome email **

[trystan]

To try and protect users from suspect emails, AOL (and a couple of other providers) block some links in emails, so the link in the email to "activate" your membership in RootsChat may not work.

If you go to RootsChat and click on the link "Acivation Email" (in the top-right), then on that form enter your email address, and your activation code you will have your membership activated.

Alternativaly you may be able to "copy and paste" the activation code to another browser.

If you struggle, then please reply to the welcome message and explain that you can't activate it, then we will activate your membership manually, but because of time differences it may take us a while to pick up your email.

Trystan
RootsChat Admin

[jimmy39]

I had some difficulty re activating
but finally sorted it out
many thanks for your help

[nixweasel]

Hello:

My parents attempted to register and it appears that something went wrong.  They never received an activation e-mail.  They did click the link on the site but nothing came through.   They attempted to re-register with the same user-name and received and error message that the name was already used.  Tried a new user-name with the same e-mail, similar error message.  I checked their spam box to make sure they didn't just miss the activation message and there was nothing there.  I'm not sure how to contact moderators directly to seek assistance with this.  What is the best course of action?  Thanks in advance!

[dawnsh]

Hi

Welcome to Rootschat 

For information, you can't report your own posts, but at the bottom right corner of each post is a 'report to moderator' button. Click on that and type a message.

I've sent a message to one of the 'technical' moderators about your post.

Can you reply with the user name that your parents tried to register.

Thanks

Dawn

[nixweasel]

Thanks Dawn, appreciate the help.  The account they tried to set up was:

Manitwolynn



Thanks!
Glen

[Berlin-Bob]

"Manitwolynn" has been activated, ask them to try again, please

regards,
Bob

[nixweasel]

Bob:

Thank you, that worked!  I was able to log in and verify. 


Thanks again for your help,
Glen

[outtheresomewhere]

I see you got it going 

[Weelass]

I too had trouble.