FAQ is an atrocious way of providing customer service. Why should I have to read through 100 problems that other people have had, on the off chance that I will find a solution to my particular problem. One day soon companies will realize this, and start saying we don't have an faq page we do proper customer service. Furthermore, I'm a big fan of artificial intelligence, if people use it properly, and actually give some prompts rather than just chucking their question at it. However, companies are relying on it as a way of getting rid of staff. It's going to be like those offshore customer service desks of 10 years ago. Everybody runs to them, until they find they don't work. And worst of all are of those so-called chatbots, where you ask them a question and they answer a different one. The very worst of all are the telephone ones, where you have to say, in a few words what you're calling about. Aren't they abysmal? Don't chief executive officers ever try them?
Rant over
Zaph
