MyHeritage DNA Results - Subscription ??

[Zaphod99]

Romily, check on the DNA menu, manage kits, track.  I also got about 400 new matches.  I think it's too soon to know about the WGS aspect.  And yes, I got an email.  About 5 weeks after posting.

Zaph

[Romilly]

Thanks both. I’ve had no message to say it’s been received as yet. Hopefully something will turn up soon! 🤞

[Zaphod99]

Check the status, it will help.

Zaph

[Romilly]

I logged on and checked the status of my MH DNA KIT. it's been activated, but doesn't aeem to have been recieved as yet... I hope that it hasn't got lost in the post!

Romilly.

[Zaphod99]

Romilly, I posted mine, in England to a consolidation address in Walsall. I posted it at the very very end of December. Everybody seems to get anxious about their results, but the impression I get is that very very few go astray. The attraction of whole genome sequencing, plus Christmas, will mean it's a busy time for them, but that is effectively after it gets delivered to them. Perhaps I was lucky, with the consolidation. If they only did it once a month that could make a big difference.

Zaph

[Ruskie]

The ability of MH to restrict/remove options without notification and then stonewall users is almost legendary. The sudden block to 3rd party uploads is arguably the most obvious example though the match list download option was disabled around the time of the 23&Me security breach and neither reduction in features has been properly acknowledged by MH.

I had that experience with Ancestry. Without an annual subscription I can only see three of my DNA matches whereas I used to be able to see all of them. Every feature seems to be behind a pay wall.

[Glen in Tinsel Kni]

The ability of MH to restrict/remove options without notification and then stonewall users is almost legendary. The sudden block to 3rd party uploads is arguably the most obvious example though the match list download option was disabled around the time of the 23&Me security breach and neither reduction in features has been properly acknowledged by MH.

I had that experience with Ancestry. Without an annual subscription I can only see three of my DNA matches whereas I used to be able to see all of them. Every feature seems to be behind a pay wall.

Ancestry weren't charging for the original basic match list and the introduction of Pro-Tools did add additional features beyond what had been available previously.
MH can remove/disable features and access to them (including DNA results and one off 'lifetime' purchased items like DNA Tools), 'for any or no reason, with or without prior notice, and without liability'.   

[Biggles50]

MH’s response to a query.
.
.
I understand that you wish to pause your free trial until your DNA results are ready.

Note that the free trial was active since the moment you purchased your DNA kit and can't be paused.

Also note that a free trial is not necessary for you to receive DNA results. and was not designed to that. Although this trial allows you to use the DNA Advanced Tool with your DNA Results, this free trial is designed to be used while you wait for your DNA Results as it will allow you to add an unlimited number of individuals to your family website, use features such as Smart Matches and Instant Discoveries, apply most of the groundbreaking MyHeritage photo tool, full access to our billions of easily searchable historical records from across the globe and will allow you to extract the information you find in them to your tree.

Without a free trial or subscription, you will receive your DNA Matches and your Ethnicity estimate and you will be able to access them always.

If there is anything else I can assist you with, please let me know.

[Glen in Tinsel Kni]

MH’s response to a query.
.
.
I understand that you wish to pause your free trial until your DNA results are ready.

Note that the free trial was active since the moment you purchased your DNA kit and can't be paused.

Also note that a free trial is not necessary for you to receive DNA results. and was not designed to that. Although this trial allows you to use the DNA Advanced Tool with your DNA Results, this free trial is designed to be used while you wait for your DNA Results as it will allow you to add an unlimited number of individuals to your family website, use features such as Smart Matches and Instant Discoveries, apply most of the groundbreaking MyHeritage photo tool, full access to our billions of easily searchable historical records from across the globe and will allow you to extract the information you find in them to your tree.

Without a free trial or subscription, you will receive your DNA Matches and your Ethnicity estimate and you will be able to access them always.

If there is anything else I can assist you with, please let me know.

And with that reply MH stretch their lead in the race to the bottom.