MyHeritage DNA Results - Subscription ??

[Steve3180]

Can anybody confirm my suspicion that I have to take out a yearly subscription to view my full dna results, in particular matches in common and matches' trees.
I recently did a MyHeritage test out of curiosity over the whole genome sequencing and how it would differ from the Ancestry test I uploaded years ago. I remember, vaguely, that at some point MH moved part of my results behind a paywall and that I paid a one off fee to unlock them.
I had assumed that paying for their own test would give me access to my results, but I received them today and apparently not. I can find no mention anywhere on their site of a one off fee, just yearly subscriptions. I had one of those years ago and it was fairly useless, almost nothing that wasn't already on FamilySearch for free and I don't really want one now.
Are there any other ways to view the full results without taking out a subscription ?
PS
What happened to download dna match list ?

[Ruskie]

I’ve recently discovered that My a heritage have made some changes, so I’ll leave it someone with more knowledge to answer your question.

But can I just ask, do you still have full access to the features you paid the one off fee for?

Many years ago I uploaded my FTDNA raw data to My Heritage. At that time all features were free.

 I consequently uploaded a couple of other tests’ raw data, also from FTDNA, for which I had to pay a one time fee to unlock all the features.

 I will be interested in the replies you get because I am concerned that My Heritage are following the Ancestry model, changing the goalposts,and gradually asking for payment for features which used to be free.

[Steve3180]

Ruskie - Yes I still have access to the shared matches and trees of dna matches.
I remember having the access originally, then they took it away and I had to pay £19 to get it back. But that option doesn't seem available now for this new dna kit.
This is all from memory but it's what I recall.

[Glen in Tinsel Kni]

The ability of MH to restrict/remove options without notification and then stonewall users is almost legendary. The sudden block to 3rd party uploads is arguably the most obvious example though the match list download option was disabled around the time of the 23&Me security breach and neither reduction in features has been properly acknowledged by MH.
 

[Biggles50]

I ordered a £29 test last week, it is supposedly now in the post.

There is a 30 day subscription free period which expires on the 4th March after which a subscription is due.

Pretty pointless from my point of view having a free period which starts when the order is placed and not when the results are in.

There does not seem a way to pause with the subscription being due before my results are back.

Their AI bot has a low IQ, and when Live Person was entered it stopped responding and closed the chat with the message that an agent would be in touch via my eMail address.

Now I just cancelled the subscription free period and was immediately offered an annual subscription for £57.

[Romilly]

I ordered a £29 test last week, it is supposedly now in the post.

There is a 30 day subscription free period which expires on the 4th March after which a subscription is due.

Pretty pointless from my point of view having a free period which starts when the order is placed and not when the results

There does not seem a way to pause with the subscription being due before my results are back.
Their AI bot has a low IQ, and when Live Person was entered it stopped responding and closed the chat with the message that an agent would be in touch via my eMail address.
Now I just cancelled the subscription free period and was immediately offered an annual subscription for £57.

In my experience, if you turn that offer down, you’ll get a phone call, offering a further much reduced offer 😉😊

I uploaded to My Heritage years back, when it was free to do so. However, when I uploaded my husband and daughter’s tests, I had to pay an unlocking fee of £36 each.

When My Heritage offered a DNA test with whole genome sequencing, I took up the offer and returned my kit to them in early January. I’ve heard nothing since, but when I logged on yesterday, it said that my Ethnicity Estimates had been updated. I don’t know if this is a generalised update, applying to everyone, or if it reflects my new test results?

Has anyone else on here had an info re: genome sequencing?

Romilly.

[Zaphod99]

Romilly, I just got my whole genome results, there were slight  differences on my ethnicity, but of course I don't pay much attention to that anyway.  My 20th highest DNA match disappeared, I'd previously had a test eight or nine years ago, and I got a new one in my top 20. Some of them had slightly changed in their order, mainly below the tenth highest. Some small segments had disappeared from my top matches.

Zaph

[Romilly]

That’s interesting Zaph!

Did you get any sort of notification from MH that your results were in?

I sent my kit in on the 4th January, and so it might still be too soon for me still?

Was the genome sequencing part of any use?

Romilly.

[Steve3180]

Romilly - I sent my test on the 8th Jan., got an email to say they'd received it on the 20th and another to say the results were ready on 5th Feb. Also during the process on my MyHeritage Home page I could track the process through several stages of extraction, testing etc.