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Author Topic: Family Search Error Message  (Read 330 times)

Offline Andrew C.

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Family Search Error Message
« on: Monday 24 November 25 00:16 GMT (UK) »
When I try and go on to the Family Search website I keep getting an error message see attached photo. Nothing happens when I try and refresh, has anyone else got the same problem?

Offline scotmum

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Re: Family Search Error Message
« Reply #1 on: Monday 24 November 25 00:31 GMT (UK) »
Working fine for me via https://www.familysearch.org/en/search/ . Do you have another browser you could try opening it on?
"As we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don’t know we don’t know."  - Donald Rumsfeld

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Offline Lily M

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Re: Family Search Error Message
« Reply #2 on: Monday 24 November 25 10:21 GMT (UK) »
You may have the same problem as me. Family Search recently updated some of their site.  If your phone or computer isn’t up to date it will no longer be able to show much of their content.  I can view on 5 year old phone but not on 8 year old computer.

Offline aghadowey

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Re: Family Search Error Message
« Reply #3 on: Monday 24 November 25 11:57 GMT (UK) »
My computer is older than 8 years old and I have no problem with the site. Here's the link I use- https://www.familysearch.org/en/search/
Away sorting out DNA matches... I may be gone for some time many years!

Offline AlanBoyd

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Re: Family Search Error Message
« Reply #4 on: Monday 24 November 25 12:09 GMT (UK) »
Are you using a link that you have or are you using a search to find a link?, because that screenshot looks as if you have tried to open an app that you don’t have installed, which may have appeared as a helpful (i.e. unhelpful) suggestion when you searched.
Boyd, Dove, Blakey, Burdon

Offline Rena

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Re: Family Search Error Message
« Reply #5 on: Monday 24 November 25 16:04 GMT (UK) »
I get onto the familysearch.org site first time of trying.

I only type "www.familysearch.org" and there is an automatic add-on which takes me straight to the website

"https://www.familysearch.org/en/home/portal/  "
Aberdeen: Findlay-Shirras,McCarthy: MidLothian: Mason,Telford,Darling,Cruikshanks,Bennett,Sime, Bell: Lanarks:Crum, Brown, MacKenzie,Cameron, Glen, Millar; Ross: Urray:Mackenzie:  Moray: Findlay; Marshall/Marischell: Perthshire: Brown Ferguson: Wales: McCarthy, Thomas: England: Almond, Askin, Dodson, Well(es). Harrison, Maw, McCarthy, Munford, Pye, Shearing, Smith, Smythe, Speight, Strike, Wallis/Wallace, Ward, Wells;Germany: Flamme,Ehlers, Bielstein, Germer, Mohlm, Reupke

Offline David Nicoll

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Re: Family Search Error Message
« Reply #6 on: Monday 24 November 25 16:35 GMT (UK) »
Hi, that is usually what I get when a site is trying to be “helpful”.
I presume this is on something other than a windows PC?
There is usually an option to continue on the web?
Nicoll, Small - Scotland Dennis - Lincolnshire, Baldwin - Notts. Gordon, Fletcher Deeside

Online mazi

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Re: Family Search Error Message
« Reply #7 on: Monday 24 November 25 18:00 GMT (UK) »
As far as I can see “familysearch tree” is an app for mobile phones both Apple and android, it seems to be promoted by genealogy sites.

Just go to familysearch.org as others have said, it works for me at this moment

Offline Andrew C.

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Re: Family Search Error Message
« Reply #8 on: Monday 24 November 25 19:48 GMT (UK) »
I had been doing what I have always done and just typed Family Search I tried various results and all where the same. I have tried Rena’s https://www.familysearch.org/en/home/portal/ however and that has worked so thank you.
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