Quality of GRO Digital Images

[Melbell]

I apologise for the muddle I have caused by my misunderstanding of the digitalisation process.

I have received only one 'chopped off' image. This was a couple of years ago. 

Not understanding, I requested a 'duplicate', and of course GRO sent me the same image as before. (I didn't pursue the matter further - could be bothered, too much hassle, not vital to my research).

The resulting thread has been interesting anyway! Thank you.

Melbell

[Zaphod99]

I just received this:

Thank you for your enquiry.

We are sorry that you have received an incomplete image.

We have arranged for a full refund of £3.00 to be credited to your account via Worldpay.

As we are unable to manipulate the image, if you still require a copy of the above entry, you will need to place a further order for a PDF image (which can be manipulated) or a certificate.

We apologise for any inconvenience caused.

Should you have any further questions or concerns regarding this order, please contact us directly via our online contact form and we will be happy to help you.

Regards

[jonwarrn]

I just received this:

We are sorry that you have received an incomplete image.

We have arranged for a full refund of £3.00 to be credited to your account via Worldpay.

Are you going to spend it on the digital image of the birth of William Burton Nicholson, see if the missing bit of your image is on that one?
Part of my GRO birth record is missing
https://www.rootschat.com/forum/index.php?topic=893936.msg7682330#msg7682330

[jonwarrn]

Apparently not.

[Essnell]

Hi   I know that everyone here has probably decided that there is not much of an option.  Try this:

When you find the Image  take a screen shot and save and label that.  There should be a "PrntScr" buttn on the keyboard.

I am not sure but some systems  let you crop an image right from the source.
  I have an image manipulation program that does that as well.     

but if you have not got that just print the screenshot and trim if you wish. 

Digital mages are not Official  so  .....  hope the above helps and is not out of line.
 
Essnell

[rosie99]

I am afraid that manipulation or cropping will not help Essnell as part of the image is missing.

[Zaphod99]

Probably not but I haven't really decided yet.

Zaph

I just received this:

We are sorry that you have received an incomplete image.

We have arranged for a full refund of £3.00 to be credited to your account via Worldpay.

Are you going to spend it on the digital image of the birth of William Burton Nicholson, see if the missing bit of your image is on that one?
Part of my GRO birth record is missing
https://www.rootschat.com/forum/index.php?topic=893936.msg7682330#msg7682330

[Nick_Ips]

Probably not but I haven't really decided yet.

If it is correct that a report of a misaligned image and refund results in the whole page of entries becoming unavailable as digital images then you might not want to wait too long before getting the adjacent entry... assuming it isn't too late already.

[Andrew Tarr]

If it is correct that a report of a misaligned image and refund results in the whole page of entries becoming unavailable as digital images then you might not want to wait too long before getting the adjacent entry... assuming it isn't too late already.

If that were the case, I assume that a steadily growing number of pages would become unavailable as more users reported problems ?  Of course reported pages should be redigitised, but perhaps that is expecting too much ?