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Author Topic: Quality of GRO Digital Images  (Read 1410 times)

Offline Philezra

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Quality of GRO Digital Images
« on: Wednesday 24 September 25 18:01 BST (UK) »
Hi - has anyone else found that the images are cut off??? I can't even read the date of the birth of one of my images....

Can we register a complaint?

Phil

Thank you

Offline Melbell

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Re: Quality of GRO Digital Images
« Reply #1 on: Wednesday 24 September 25 18:12 BST (UK) »
You can apply for a re-issue with no charge.  :)

Melbell

Offline Philezra

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Re: Quality of GRO Digital Images
« Reply #2 on: Wednesday 24 September 25 18:23 BST (UK) »
Thank you very much for this

Offline tillypeg

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Re: Quality of GRO Digital Images
« Reply #3 on: Wednesday 24 September 25 18:37 BST (UK) »
Sorry but that is incorrect.  You must report the poor/incomplete image to the GRO using their online form - go to the FAQs and scroll down to the bottom of the page. 

13. What to do if you are not happy with the PDF/Online View digital image/Certificate you have received or the service we have provided
Use our online form to send us a message. When you submit this form it will generate an email to us with the details you have supplied. We will respond to your email within 5 working days.
Please note that any problems with your order must be reported to GRO within three months of the date the order was placed.

You should receive a full refund but the only way to obtain that particular image in full is to order a PDF copy - costing £8. 

The digitised images cannot be tweaked to straighten them, whereas the PDF images are produced by GRO staff. 

Offline Philezra

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Re: Quality of GRO Digital Images
« Reply #4 on: Wednesday 24 September 25 18:45 BST (UK) »
Thank you also. I have sent off two forms! All a bit slapdash to be honest but if it can be rectified, it's not such a bad service.

Thank you both again.

Phil

Offline rosie99

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Re: Quality of GRO Digital Images
« Reply #5 on: Wednesday 24 September 25 18:53 BST (UK) »
I doubt it will be rectified anytime soon.  The one I got a refund on is no longer available as a digital image and if I need to know what the bit that was chopped off said I will have to buy the PDF at £8
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Offline Melbell

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Re: Quality of GRO Digital Images
« Reply #6 on: Wednesday 24 September 25 18:53 BST (UK) »
Sorry for any misunderstanding, but I've done this at least twice (using the form referred to in tillypeg's post).

I must be complicating things...? :-\

Melbell

Offline tillypeg

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Re: Quality of GRO Digital Images
« Reply #7 on: Wednesday 24 September 25 19:07 BST (UK) »
Melbell, do you mean that the GRO have issued a good digitised image after you have complained about a misaligned one using their online form?  I've always had a refund about a week after my complaint, then have decided whether or not to apply for the PDF.  I've never heard of a "re-issue with no charge".

Offline Philezra

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Re: Quality of GRO Digital Images
« Reply #8 on: Wednesday 24 September 25 19:15 BST (UK) »
They need to be redone, surely....what's the point, otherwise?
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