Quality of GRO Digital Images

[Melbell]

I apologise for the muddle I have caused by my misunderstanding of the digitalisation process.

I have received only one 'chopped off' image. This was a couple of years ago. 

Not understanding, I requested a 'duplicate', and of course GRO sent me the same image as before. (I didn't pursue the matter further - could be bothered, too much hassle, not vital to my research).

The resulting thread has been interesting anyway! Thank you.

Melbell

[Zaphod99]

I just received this:

Thank you for your enquiry.

We are sorry that you have received an incomplete image.

We have arranged for a full refund of £3.00 to be credited to your account via Worldpay.

As we are unable to manipulate the image, if you still require a copy of the above entry, you will need to place a further order for a PDF image (which can be manipulated) or a certificate.

We apologise for any inconvenience caused.

Should you have any further questions or concerns regarding this order, please contact us directly via our online contact form and we will be happy to help you.

Regards

[jonwarrn]

I just received this:

We are sorry that you have received an incomplete image.

We have arranged for a full refund of £3.00 to be credited to your account via Worldpay.

Are you going to spend it on the digital image of the birth of William Burton Nicholson, see if the missing bit of your image is on that one?
Part of my GRO birth record is missing
https://www.rootschat.com/forum/index.php?topic=893936.msg7682330#msg7682330