Ancestry Managment.

[John Scott 1959]

A cousin has had his dad do a DNA test and is going to pass over the account to me to manage. He sent the link to me via the email and the verification when clicked goes to an account I had from years back. That has a completely different email address, no subscriptions or info. I am unable to see where to delete this old guest account, no matter all the info on Ancestry or elsewhere. Anyone have  a solution, please?

[Biggles50]

Your Cousin is the one with the DNA test and he is the one who needs to change who he wants to Manage the DNA test results.

They need to log into the account they set up with Ancestry, click on the DNA tab and then select Results Summary.

There is a Gear icon visible on the page with the text DNA Settings, click on this.

Then they will see the DNA test management options, they then need to delete the incorrect one and assign the Management correctly to you.

[John Scott 1959]

Your Cousin is the one with the DNA test and he is the one who needs to change who he wants to Manage the DNA test results.

They need to log into the account they set up with Ancestry, click on the DNA tab and then select Results Summary.

There is a Gear icon visible on the page with the text DNA Settings, click on this.

Then they will see the DNA test management options, they then need to delete the incorrect one and assign the Management correctly to you.

He has done everything correct email address wise. My review invite when clicked on goes to the old account I created a decade back. My wifes request worked when I did this a couple of years back but thi one does not. Has me bamboozled this one.

[familydar]

Is it possible you were signed in to the old Ancestry account and not to your preferred one when you clicked the link?  Perhaps you use one browser for your primary Ancestry research but a different one for your email, and your old Ancestry account was still signed in on the same browser as you use for your email?  By browser I mean Edge, Firefox, Chrome etc.  I'd suggest you make sure you're logged out of any "spare" Ancestry accounts and ask for the invite to be sent again.

Jane :-)

[Biggles50]

You can also try Contacting Ancestry, you can go through their AI Chat route.

Type in Hi to get it started then when it responds type in Live Person, and that should get you transferred to an living Agent.

I suggest you write chapter and verse on in Word so you can copy it and paste it once the Live Agent acknowledges you, with it pasted press enter and that will give them something to go on.  Do remember these folks seem to handle multi discussions at once.

[John Scott 1959]

Is it possible you were signed in to the old Ancestry account and not to your preferred one when you clicked the link?  Perhaps you use one browser for your primary Ancestry research but a different one for your email, and your old Ancestry account was still signed in on the same browser as you use for your email?  By browser I mean Edge, Firefox, Chrome etc.  I'd suggest you make sure you're logged out of any "spare" Ancestry accounts and ask for the invite to be sent again.

Jane :-)

Short answer yes. I got there in the end, but I am surprised how complicated it was. 

And that was an interesting DNA match for my cousins' dad. He was adopted in the 1940' and now his DNA has shown 2 half siblings and a contact with another previously unknown relative has let us know that there are 4 more. He never knew! This has been some journey this last 24 hours. 

[John Scott 1959]

You can also try Contacting Ancestry, you can go through their AI Chat route.

Type in Hi to get it started then when it responds type in Live Person, and that should get you transferred to an living Agent.

I suggest you write chapter and verse on in Word so you can copy it and paste it once the Live Agent acknowledges you, with it pasted press enter and that will give them something to go on.  Do remember these folks seem to handle multi discussions at once.

I used AI to get there in the end, but not Ancestry. Thanks for your assistance, very much appreciated,   

[Biggles50]

Glad you are sorted.

Good luck with the research.

It shows DNA works.

[John Scott 1959]

Glad you are sorted.

Good luck with the research.

It shows DNA works.

Thank you all for your assistance and interest. As to DNA working? I was telling my cousin prior to the results that they might not find out very much. But.....this has been massive. My cousin's 84-year-old dad has gone from having no knowledge of blood relative to 48 hours later having 6 half brothers and sisters on his paternal side that are still alive, and now know of his existence. I have very little idea as to who his mother is, but we are working on that. 


He also has ("I think" based on a 2,051 cM match) a Maternal half sister.
We have a bit of research to do in that area as well, but I think this will be tougher.