all my trees and dna has dissapeared any help appreciated

[raa]

all my trees and dna has dissapeared is ancestry having problems

[raa]

this is my profile on ancestry

[manukarik]

This is the advice that ancestry gives:

https://support.ancestry.com/s/article/Missing-Family-Trees?language=en_US

[KGarrad]

So you have (at least) 2 accounts?

Are you signed in with the right account?

[raa]

ive found the problem for some reason ive gone onto mobile phone mode i dont go on net on my phone god knows how ive done it any ideas how i get it back no i only have 1 account im not verry good at downloading photos

[raa]

  i give up on ancestry im stuck on mobile mode i dont go online on my mobile i only do research on my laptop i cant put it back to how it was everytime i go on ancestry it jumps to mobile mode and ancestry cant tel me how to put it back there useless

[Biggles50]

Whilst it will not help now.

It is good practice when your main Family Tree is online:-

1) Create and download a Gedcom file regularly

2) Have software such as Roots Magic or Family Tree Maker and download a copy of your entire Ancestry Family Tree, thereafter sync them after each session where you have made changes to your Ancestry Family Tree.

[Cas (stallc)]

i give up on ancestry im stuck on mobile mode i dont go online on my mobile i only do research on my laptop i cant put it back to how it was everytime i go on ancestry it jumps to mobile mode and ancestry cant tel me how to put it back there useless

Not very tech minded myself...but have you checked if your browser has certain preferences ticked. It could maybe be changed that way possibly.

Just a thought

[AlanBoyd]

i give up on ancestry im stuck on mobile mode i dont go online on my mobile i only do research on my laptop i cant put it back to how it was everytime i go on ancestry it jumps to mobile mode and ancestry cant tel me how to put it back there useless

Not very tech minded myself...but have you checked if your browser has certain preferences ticked. It could maybe be changed that way possibly.

I agree, it is likely to be a browser settings issue.

Someone with exactly the same problem here, and they solved the issue for themselves. This dates from 2020 and refers to Safari on a Mac.
https://discussions.apple.com/thread/251820178?sortBy=rank

There is a more general discussion of this type of problem here:
https://www.techpluto.com/why-is-my-desktop-displaying-mobile-sites/