all my trees and dna has dissapeared any help appreciated

[raa]

all my trees and dna has dissapeared is ancestry having problems

[raa]

this is my profile on ancestry

[manukarik]

This is the advice that ancestry gives:

https://support.ancestry.com/s/article/Missing-Family-Trees?language=en_US

[KGarrad]

So you have (at least) 2 accounts?

Are you signed in with the right account?

[raa]

ive found the problem for some reason ive gone onto mobile phone mode i dont go on net on my phone god knows how ive done it any ideas how i get it back no i only have 1 account im not verry good at downloading photos