That sounds strange, Biggles. Do you not have an ONT box. It wil probably be close to your hub and should
have at least 2 connector cables - one from the outside - probably with a green end - and one to the hub - an ethernet cable.
I think Tomkin is interested in BT via the dominant Openreach infrastructure.
An ONT box is a BT/Openreach connection.
Our Property does not have their Fibre system, we only have Virgin Cable at present.
On an estate built in the last 30/35 years there will probably be a series of concrete boxes marked AV, they will be flush with either the pavement or just inside the properties grounds yet within the service strip. It is within these boxes that the fibre optic cable is installed together with the terminal/booster systems that feed the properties. With Virgin Media is may be unlikely that a final connection to a property is made, it certainly took plenty of visits before the AV box was found in our grounds as it had been covered by the previous owners in pea gravel and we never knew it was there.
Purely out of interest I have been looking for these in the area where we live as there have been about 6 different builders on the various estate which at most dates back to the early 80’s. The later cable installation is installed pretty well to the same standards.
Alas BT has its nearest hub some two miles away hence it is pretty slow whereas Virgin is lightning at over 1Gbps but we have 500Mbps which is plenty fast enough for our needs.