Unable to access my account.

[alan Britton]

I have not been on Roots Chat for a while and when I tried to log in to my account my password was declined.
I tried to rest my password but the email account I use for resetting is no longer available to me, so I have had to open a new account, can I regain access to my original account.

Regards
Alan AKA Percy Porter

[sarah]

Hi Alan,

I am going to change your email address for "percy porter" to the current one that you have used for this post, when I do that I will send you an email to change your password - you should be able to log in then with your old profile.

Kind Regards

Sarah

[still daizi]

hello i am also needing help to access my original account  i don't have access to the email i originally signed with   thanks in advance

[sarah]

Hi there Daizi,

I can see your old profile, I will move your email address over to your old profile and send you a new password.

Regards

Sarah

[still daizi]

thank you sarah i look forqard to hearing from you with new password

[still daizi]

hey sarah i am still unable to access my old account please help

[sarah]

Hi What is the username of the profile ?

Regards

Sarah

[Viktoria]

I too am having trouble getting in to RootsChat ,my password is declined when it is correct, no spelling errors etc .
I do it umpteen times but can’t fathom out what I am doing wrong .
Back on now obviously but it could well happen again.
Viktoria.

[sarah]

Hi Viktoria,

If you are having with your password you can click on the "forgotten Password" button and it will send you an email to reset your password to something different.

Regards Sarah