Yesterday at the SP centre I asked mid-afternoon for an illegible record to be rescanned. A clear copy was in my e-mail box first thing today.
In contrast, 10 days ago I ordered a digital copy of an English death record, received a file that is blank except for the header with the district name, and so far have had nothing more than an acknowledgement of my complaint. Anyone know how long they take to rectify this kind of problem?
