Ancestry - residence now placed after death event

[Biggles50]

I received an invitation yesterday from Ancestry to complete a customer satisfaction survey. To me, the questions are a bit loaded to Ancestry. A lot of the questions were about their 'helpful hints'. I gave an honest feed back and I would like to think that somewhere, someone will take on board that all of my tree searches are linked to the UK and not the 'xxxxxxxx' USA!!

That would be great.

It annoys me like mad that with the UK & Ireland selected the damn system gives USA based results.

Mind you if you think Ancestry is bad try Find My Past, it is not user friendly at all, it is slow the searching is painful, yes it does have the 1921 census and Newspapers and some useful filters.  It is cumbersome, but needs must for a while.

[coombs]

I wanted to add a event after my father's death date to my Ancestry tree, which was when his ashes were scattered earlier this year and it warned me the event was after the date of death, yet Ancestry is happy to allow people to brazenly add a hint for the 1851 census for someone born 1620.

Even when I type exact words into FindMyPast I still often get swamped with irrelevant results.

[JAKnighton]

As a long time user of Ancestry.co.uk, when I entered death and burial events (year), I could then add a separate / different residence (in the same year) and the system would always record residence before death and burial in logical chronological order.

Now, changes by Ancestry place residence after death and burial!

Has anyone else noticed this problem and reported it to Ancestry?

I have just noticed this and it's very frustrating. I have hundreds - perhaps thousands - of profiles with death and burial dates entered this way. It looks very sloppy and I don't want to waste time 'fixing' them. I don't like using 'before' in the date field if I can help it so I don't consider that a proper solution especially when my way has been fine in the twelve years I've been using the website.

[MWG]

This attachment of a current entry in my Ancestry database is an example of my frustration.

For the many years I have been using Ancestry, events have been in chronological order:

Residence
Death
Burial

Now this recent tweak by the Ancestry technicians have altered many thousands of my individuals to show:

Burial
Death
Residence

Is this a bug they are working on I wonder?

[JAKnighton]

Is this a bug they are working on I wonder?

I suspect it is a bug - or at least an oversight - rather than a deliberate change.

Ancestry user trees usually have at least one bug at any given time and they tend to be resolved. A couple of years ago there was a bug with custom sources that caused external web links to be garbled, rendering them useless. That lasted a couple of months, I think, and was a major impediment to my usual workflow.

I've raised this issue on the Ancestry Users facebook group and Ancestry rep Crista Cowan frustratingly suggested a workaround - as if the way I enter the info is correct - rather than acknowledging the problem.

[MWG]

I used to make enquiries using the e-mail address

ancestrysupport@ancestry.co.uk

but this is no longer available.

The support link

https://support.ancestry.co.uk/s/

leads only to static informaton and a 'virtual assistant' called Leif.

Is Facebook the only way to make contact with a member of Ancestry staff?

[PrawnCocktail]

Uk support phone number is 0800 7831340. Staff are usually good at raising stuff through their own reporting system, once you’ve convinced them that a) the problem isn’t just you or your tech, and b) that they can actually see it too.

I have tried on both my tablet and on my laptop, so no, this isn’t a problem at our end.

[fhtess1165]

An Ancestry staff member gave me this link this morning when I contacted them using FB Messenger:

https://support.ancestry.co.uk/s/article/Providing-Feedback-About-Ancestry

I used to make enquiries using the e-mail address

ancestrysupport@ancestry.co.uk

but this is no longer available.

The support link

https://support.ancestry.co.uk/s/

leads only to static informaton and a 'virtual assistant' called Leif.

Is Facebook the only way to make contact with a member of Ancestry staff?

[PrawnCocktail]

Just took my own advice, and rang Support.
It appears to be working fine on Google Chrome.

She did submit my "suggestion" that this should work on Firefox and Safari too. I would suggest that as many as possible ring to report this, as they cannot be allowed to push us all into using Chrome.

Completely fail to see why it should work on one browser and not on others??