Pages: [1] 2

Author Topic: Problem ordering £2.50 death certificate from GRO  (Read 4253 times)

Offline tigtig

  • RootsChat Member
  • ***
  • Posts: 116
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Problem ordering £2.50 death certificate from GRO
« on: Tuesday 30 April 24 15:23 BST (UK) »
I have tried to order a £2.50 death certificate today, using my usual card but keep getting 'Cardholder Validation failed' notice. Have used same card before without issues. Is anyone else having a problem? Have tried re entering details and a different card but no luck. Any advice please.
Spark/Sparke/Sparkes: Somerset and South Wales
Hancock, Palfrey: Somerset
Hammond(s): Leicestershire (North Kilworth)and Yorkshire
Barratt :Oldbury,West Midlands and Yorkshire
Lanyon:St Just,Cornwall and South Wales
Gane/Gaine;Somerset (Compton Martin)and South Wales
Thomas; South Wales

Offline Biggles50

  • RootsChat Aristocrat
  • ******
  • Posts: 1,434
    • View Profile
Re: Problem ordering £2.50 death certificate from GRO
« Reply #1 on: Tuesday 30 April 24 21:54 BST (UK) »
GRO kept throwing up that error for me last week, I just left it until a couple of hours later and tried again, it still failed.

Next day it was OK and the order went through.

Offline markmorgan

  • RootsChat Extra
  • **
  • Posts: 2
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Problem ordering £2.50 death certificate from GRO
« Reply #2 on: Wednesday 01 May 24 00:23 BST (UK) »
Phew, not just me then!  I've been having the GRO ordering return "cardholder validation failed" via WorldPay for a couple of weeks now.  Tried 4 different cards.  Double, and triple-checked the details entered.

Mark

Online mckha489

  • RootsChat Marquessate
  • *******
  • Posts: 10,858
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Problem ordering £2.50 death certificate from GRO
« Reply #3 on: Wednesday 01 May 24 07:37 BST (UK) »
Yes.  I have had that issue too.
Each time it worked on the second attempt.

Offline tigtig

  • RootsChat Member
  • ***
  • Posts: 116
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Problem ordering £2.50 death certificate from GRO
« Reply #4 on: Wednesday 01 May 24 10:25 BST (UK) »
Thank you for replying. I have tried again this morning to complete the order but the message is still the same. Now I know it isn't just me, I will wait a while longer and keep trying.
Thanks again
Tig
Spark/Sparke/Sparkes: Somerset and South Wales
Hancock, Palfrey: Somerset
Hammond(s): Leicestershire (North Kilworth)and Yorkshire
Barratt :Oldbury,West Midlands and Yorkshire
Lanyon:St Just,Cornwall and South Wales
Gane/Gaine;Somerset (Compton Martin)and South Wales
Thomas; South Wales

Online farmeroman

  • RootsChat Veteran
  • *****
  • Posts: 688
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Problem ordering £2.50 death certificate from GRO
« Reply #5 on: Wednesday 01 May 24 10:41 BST (UK) »
Quote from: tigtig on Wednesday 01 May 24 10:25 BST (UK)
Thank you for replying. I have tried again this morning to complete the order but the message is still the same. Now I know it isn't just me, I will wait a while longer and keep trying.
Thanks again
Tig

I get that sometimes when I've made a number of single certificate purchases in a short time so I just switch to another card. Always works with the second card and the original card is OK again in a few days.

Online carol8353

  • RootsChat Marquessate
  • *******
  • Posts: 17,603
  • Me,mum and dad and both gran's c 1955
    • View Profile
Re: Problem ordering £2.50 death certificate from GRO
« Reply #6 on: Wednesday 01 May 24 10:51 BST (UK) »
You are definitely ordering a death cert in the timeframe that is available in the £2.50 band?

Digital Images are only available for Births 1837-1923 and Deaths 1837-1957.
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Online LizzieL

  • RootsChat Marquessate
  • *******
  • Posts: 9,020
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Problem ordering £2.50 death certificate from GRO
« Reply #7 on: Wednesday 01 May 24 13:05 BST (UK) »
Quote from: carol8353 on Wednesday 01 May 24 10:51 BST (UK)
You are definitely ordering a death cert in the timeframe that is available in the £2.50 band?

Digital Images are only available for Births 1837-1923 and Deaths 1837-1957.

And not all pages within those year ranges are available. I have tried ordering several images from the 1840s
Berks / Oxon: Eltham, Annetts, Wiltshire (surname not county), Hawkins, Pembroke, Partridge
Dorset / Hants: Derham, Stride, Purkiss, Sibley
Yorkshire: Pottage, Carr, Blackburn, Depledge
Sussex: Goodyer, Christopher, Trevatt
Lanark: Scott (soldier went to Jersey CI)
Jersey: Fowler, Huelin, Scott

Online farmeroman

  • RootsChat Veteran
  • *****
  • Posts: 688
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Problem ordering £2.50 death certificate from GRO
« Reply #8 on: Wednesday 01 May 24 13:27 BST (UK) »
Quote from: carol8353 on Wednesday 01 May 24 10:51 BST (UK)
You are definitely ordering a death cert in the timeframe that is available in the £2.50 band?

Digital Images are only available for Births 1837-1923 and Deaths 1837-1957.

If the OP gets through to the payment screen I would assume that the digital image is available and it's a payment issue.
Pages: [1] 2