Ancestry Messages

[Cas (stallc)]

Anybody else having problems, or is it just me, before I contact them?

Seems to be frozen, cannot scroll up or down or read new messages, was fine last night.

The rest of the Ancestry site is ok..very strange

Cas

[*Sandra*]

Have been on a while now and it is working fine for me.

Worth switching on and off maybe ?

Sandra

[Cas (stallc)]

Tried rebooting and signed out/ in of Ancestry but still same.

Thanks for suggestions, will leave it a while and try again, if nothing changes in a few hours will contact them.

Cas

[PalmTree1]

I have exactly the same problem as Cas. I use Chrome and I think it is since the latest update yesterday...
Paul

[Cas (stallc)]

I am using a different browser, just tried to contact them through the bot but says nobody available, will try later... 

Added - Also cleared browser, no difference

[PalmTree1]

Thanks for that Cas, I will not bother trying a different browser this afternoon...
Do you mean that Ancestry actually employ human beings to answer queries that AI cannot? 
Paul

[Cas (stallc)]

Thanks for that Cas, I will not bother trying a different browser this afternoon...
Do you mean that Ancestry actually employ human beings to answer queries that AI cannot? 
Paul

Not sure..but told the bot 'speak to a person' I was given the options of chat, ring or email. Chose chat, waited 15 was number 1 in queue, got fed up cancelling chat it said nobody available...

Cas

[LizzieW]

Seems OK for me.  I'm using Chrome.

[PalmTree1]

No change for me... Only way to see recent messages is to shrink the window contents by Ctrl- but then the text is so small that you cannot read it...
Paul