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Author Topic: Problem with Family Tree Maker  (Read 3301 times)

Offline J.R.Ellam

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Problem with Family Tree Maker
« on: Saturday 21 January 23 08:26 GMT (UK) »
Hi

I am unable to link & sync my Family Tree Maker tree with Ancestry tree.

I have Family Tree Maker 17 & I was wondering if anyone else was having the same problem.

Regards
John
Ellam, Mills, Ellins
Firth, Wood, Muffitt
Hill, Mattinson, Nicholson
Morrey, Hudson, Limb

Offline millofski

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Re: Problem with Family Tree Maker
« Reply #1 on: Saturday 21 January 23 10:19 GMT (UK) »
Having issues with Family  Tree Maker as well as Ancestry

Offline J.R.Ellam

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Re: Problem with Family Tree Maker
« Reply #2 on: Saturday 21 January 23 11:11 GMT (UK) »
Not just me then.

John
Ellam, Mills, Ellins
Firth, Wood, Muffitt
Hill, Mattinson, Nicholson
Morrey, Hudson, Limb

Offline UK4753

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Re: Problem with Family Tree Maker
« Reply #3 on: Sunday 22 January 23 21:08 GMT (UK) »
I think you will have to upgrade to the 2019 version to establish the link with Ancestry.

 :)
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Yorkshire: FEVERS, SCALES
Kent:  RUMLEY, NIGH
London:  HUGHES, NIGHTINGALE

Online kiwihalfpint

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Re: Problem with Family Tree Maker
« Reply #4 on: Monday 23 January 23 00:11 GMT (UK) »
Quote from: UK4753 on Sunday 22 January 23 21:08 GMT (UK)
I think you will have to upgrade to the 2019 version to establish the link with Ancestry.

 :)

Think you are right.  I have just upgraded to 2019 from 2017 and noticed the sync feature from FTM to Ancestry on it.

Cheers
KHP
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Offline Jomot

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Re: Problem with Family Tree Maker
« Reply #5 on: Monday 23 January 23 01:05 GMT (UK) »
I can't even sign into Ancestry via FTM 2017 anymore, let alone sync.  I've never had a problem before so I think it must be a problem with mackiev.  Wonder if its anything to do with them being based in Ukraine?

ADDED: Apparently its a recent problem & they're aware of it but can't give any timescale for a fix.  Only the latest version of FTM 2019 is unaffected.
MORGAN: Glamorgan, Durham, Ohio. DAVIS/DAVIES/DAVID: Glamorgan, Ohio.  GIBSON: Leicestershire, Durham, North Yorkshire.  RAIN/RAINE: Cumberland.  TAYLOR: North Yorks. BOURDAS: North Yorks. JEFFREYS: Worcestershire & Northumberland. FORBES: Berwickshire, CHEESMOND: Durham/Northumberland. WINTER: Durham/Northumberland. SNOWBALL: Durham.

Offline J.R.Ellam

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Re: Problem with Family Tree Maker
« Reply #6 on: Monday 23 January 23 07:05 GMT (UK) »
I thought I would check if anyone else the same problem.

My Ancestry subscription is up for renewal & I was thinking of not renewing it but if FTM problem it is not there fault this time.

John
Ellam, Mills, Ellins
Firth, Wood, Muffitt
Hill, Mattinson, Nicholson
Morrey, Hudson, Limb

Offline martin hooper

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Re: Problem with Family Tree Maker
« Reply #7 on: Monday 23 January 23 11:46 GMT (UK) »
I had a similar problem a couple of months ago - couldn't get the login to ancestry. I contacted Mackiev and they solved it. I had an out of date graphics driver. I don't know why that caused the problem but updating the driver fixed it for me.

I suggest you contact Mackiev and get their help. They are very good. I don't think you need to upgrade to FTM2019. It should all work on FTM2017.

Martin

Offline worthybobs

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Re: Problem with Family Tree Maker
« Reply #8 on: Saturday 28 January 23 14:50 GMT (UK) »
Martin, I seem to be having the same issue, not very IT savvy, what is the graphics driver and how do I update it? Thanks.
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