ancestry match loss

[melba_schmelba]

quick update on this

Contact ancestry - explained the issue, the representative could see the issue and was raising a case for review.  I was promised I would be contacted which never happened.

Basically lost over 70 matches on thrulines, yeah, I get they may change but 70, nah.

bitterly disappointed with it all

cant trust matches anymore.  Had to delete parts of my tree which were put on with matches and records. 

After all the money spent, 3 tests and subs for 12 years I'm really disappointed.

Did you try different browsers or turning off ad blocker? This may be interfering in the correct display of matches.

[sugarfizzle]

quick update on this

Contact ancestry - explained the issue, the representative could see the issue and was raising a case for review.  I was promised I would be contacted which never happened.

Basically lost over 70 matches on thrulines, yeah, I get they may change but 70, nah.

bitterly disappointed with it all

cant trust matches anymore.  Had to delete parts of my tree which were put on with matches and records. 

After all the money spent, 3 tests and subs for 12 years I'm really disappointed.

Why on earth have you deleted something today which you believed to be correct last week?
Especially if it might be a glitch.

Suppose they fix it, they all come back next week - you will have to do the work all over again.