Problem with UK wills and probate service

[carom]

Trying to access my grandfather's will. His surname is Porter, he died in April 1938, probate granted May 1938. I've entered the full details but just get linked to a page of surnames starting with A.
Wondered if anyone else has had a problem?

[carom]

Should have added that he died in Surrey

[CaroleW]

Since the introduction of the new site it has been a disaster & there are several threads on RC about it.

There is a work round which uses inverted commas - example below

Surname  "Bloggs
Christian name   Joe"

Give it a try & see how you get on.  If no success - let us have his full name & we'll have a go
 

[carom]

Thanks for your reply Carole and all the work you've put into this. A couple of years ago I downloaded a will from a death in 1920 with no problem, so hadn't realised the service had been 'updated'

I'll give your suggestion a go

[carom]

Thanks again, I did get his details up and a message saying the will had been added to my basket, but there is no link to a basket!

[cuffie81]

carom,

If you look at the top navigation bar it should now include a "My Basket" link. The link only appears when you have something in your basket.

[carom]

I did finally access the basket and tried to pay by Barclaycard, only to have payment declined!

I found some release notes on the probate search site and the Barclaycard issue seems to have been a known problem back in May this year, which they claimed to have fixed, but clearly haven't.

[KGarrad]

I did finally access the basket and tried to pay by Barclaycard, only to have payment declined!

I found some release notes on the probate search site and the Barclaycard issue seems to have been a known problem back in May this year, which they claimed to have fixed, but clearly haven't.

Try using a debit card.
I have to do this all the time, as Isle of Man Banks no longer issue credit cards!
Even Tesco Bank no longer deals with IOM.

[carom]

As the payment was only £1.50, I did try my debit card first. That was also declined. So frustrating as the process used to work fine.