Author Topic: Scotlands People Essential Maintenance on 23 Nov 2022  (Read 15072 times)

Offline doch

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Re: Scotlands People Essential Maintenance on 23 Nov 2022
« Reply #54 on: Friday 09 December 22 19:34 GMT (UK) »
Hi, hope this is the correct thread for my post,
I bought 30 credits from SP last night to continue searching the 1921 census, I paid via paypal, received an email from SP to confirm the purchase, it's on my paypal account that the payment was made, but i haven't received any credits, i sent SP an email last night but haven't as yet received a reply.
Is this a common occurrence or am I just unlucky, I was really enjoying all the new info from the census, now I don't know whether to try and buy credits again or wait till SP answer my email.
docherty glasgow/ireland
king glasgow/ireland
burns glasgow/ireland
gillon/sligo    mcaffrey/fermanagh
young glasgow/ireland

Offline kiwihalfpint

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Re: Scotlands People Essential Maintenance on 23 Nov 2022
« Reply #55 on: Friday 09 December 22 20:12 GMT (UK) »
Hi doch,

I sometimes find that when I purchase new credits, that I have to sign out of SP, then back in and the credits show up. 



Cheers
KHP
Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline doch

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Re: Scotlands People Essential Maintenance on 23 Nov 2022
« Reply #56 on: Friday 09 December 22 20:21 GMT (UK) »
Thanks KHP, I tried logging out/in but credits are still missing.
docherty glasgow/ireland
king glasgow/ireland
burns glasgow/ireland
gillon/sligo    mcaffrey/fermanagh
young glasgow/ireland

Offline Forfarian

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Re: Scotlands People Essential Maintenance on 23 Nov 2022
« Reply #57 on: Wednesday 14 December 22 19:49 GMT (UK) »
Great!

Search for deaths using two surnames is now back. :)

.... Oh dear, spoke too soon. It's only back if you don't search for a pair of names of which there are too many instances, but it doesn't say how many is too many.

After playing with it a bit, I think you get a result if neither of the surnames exceeds the magic number, but if either name exceeds the secret magic number you get all the deaths for the first name regardless of the second name.

For example there are 223 deaths of Binny and 337 deaths of Sang. If I search for Sang, other surname Binny, I get the right answer, which is two.

There are 1,028 deaths of Buick and 1,603 of Joss, and if I put in both, I get the correct answer, one.

But there are 75,345 deaths of Macdonald. If I search for first surname Binny, second surname Macdonald, I get all 223 Binny deaths, and a message saying, "Your search for 'Binny' with a second surname 'Macdonald' returned too many results. The results below do not account for the second surname. Please narrow down your search criteria."

If I search for Macdonald, second surname Binny, I get 75,345 results and a message saying,  "Your search for 'Macdonald' with a second surname 'Binny' returned too many results. The results below do not account for the second surname. Please narrow down your search criteria."

So if either surname exceeds the magic number, which must be greater than 1,603 but I don't know how much greater, you get all the instances of the first surname not modified by the second name.

This is a great improvement on "There are no results for your search", and it is manageable by refining the search parameters to include given names and/or date of birth ranges and/or mother's maiden surname, but it's not ideal.
Never trust anything you find online (especially submitted trees and transcriptions on Ancestry, MyHeritage, FindMyPast and other commercial web sites) unless it's an image of an original document - and even then be wary because errors can and do occur.


Offline MonicaL

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Re: Scotlands People Essential Maintenance on 23 Nov 2022
« Reply #58 on: Wednesday 14 December 22 19:57 GMT (UK) »
That is great news!

Monica
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Offline doch

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Re: Scotlands People Essential Maintenance on 23 Nov 2022
« Reply #59 on: Wednesday 14 December 22 19:58 GMT (UK) »
Hi doch,

I sometimes find that when I purchase new credits, that I have to sign out of SP, then back in and the credits show up. 



Cheers
KHP
I got a reply from SP re my credits, I had mistakenly bought a voucher for 30 credits  :P and that's why they weren't showing on my total credits.
docherty glasgow/ireland
king glasgow/ireland
burns glasgow/ireland
gillon/sligo    mcaffrey/fermanagh
young glasgow/ireland

Offline MonicaL

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Re: Scotlands People Essential Maintenance on 23 Nov 2022
« Reply #60 on: Wednesday 14 December 22 20:06 GMT (UK) »
Good to hear it all got resolved, doch  :)

I have always found communications with SP very straightforward.

Monica
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Offline kiwihalfpint

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Re: Scotlands People Essential Maintenance on 23 Nov 2022
« Reply #61 on: Wednesday 14 December 22 21:01 GMT (UK) »

I got a reply from SP re my credits, I had mistakenly bought a voucher for 30 credits  :P and that's why they weren't showing on my total credits.


Easy to do.  Enjoy your searching.

Cheers
KHP
Census information Crown Copyright, from www.nationalarchives.gov.uk