RANT ALERT.
When Ancestry change the layout I rapidly became incensed!
USA centric, for goodness sake there is more to this planet the the US of A.
Out of a 6000 person Family Tree there are no more than 30 USA born “Cousins” who have found their way only my tree via the DNA Matches yet all the hints shown are for people born in the USA.
I regularly get hints for a USA born woman who has the same birth name as my Sister In Law, despite me selecting IGNORE against the hints on her profile page. The coders at Ancestry are obviously second tier when it comes to their database modelling for they cannot get it right nor can they enable decent filtering of results.
I did start a Chat Session to complain but the actual person I was chatting with was as thick as a piece of 4” x 2” timber, for they could not understand that I do not want USA based hints that are in error on my homepage.
Nor could they understand that we logged into their .co.uk website and hence we want priority in searches to UK based results unless we specifically want to search another Country.
In the end I gave up, there is nothing worst than hitting your head against a wall and not getting any acknowledgement that I might be right.
When did giving the customer what they want go out of fashion?
OK Rant Over.