"ARCHWAY" gone -- Archives New Zealand Re-name their Website :

[spades]

Hi Alan,

Just reviewed my emails. No.

I've just checked their website for the Wellington office and its closed all week, but I suspect that this is due to visits being by appointment only.

I'll think I'll make a phone call tomorrow to see what the score is before attempting a visit.

Thanks,

Spades

[Fresh Fields]

Telll them you are already in town,  and hopefully they will provide you a way in.

Will update you with regards to outstanding requests, when back at my computer late tonight.

All the requestee's that I have been assisting are very grateful for any look ups that you can fit into your busy schedule.

Thank you,

Alan.

[spades]

Thanks Alan.

A small update; I emailed Archives NZ earlier saying that I was experiencing issues with RealMe log-in and was very surprised to receive a prompt reply (on a Sunday afternoon!) advising that, as you noted, they will now be closed tomorrow but that they will hold my files for Tuesday at least. They will also advise me of further likely closures.

Excellent service. I see a day of new learning ahead of me, the best kind of day.

Spades

[kiwihalfpint]

Hello,

We've been sitting in the dark wondering what is happening, and I think this is a small update.

Saw this on my FB group:

We’re sorry you are having a frustrating experience using our new  Collections search. Many thanks for taking the time to send us your  feedback.
It was important to upgrade Archway because  the platform was so old that it had become unstable, and we weren't able  to make improvements to it. There was a risk that it would break and  prevent people  from accessing public records.
However, we’ve had feedback on the new site  from many of our users, and we know there are issues with the  experience. We’re working hard to understand the problems and begin to  fix them – please  bear with us.
Thanks again for your feedback. We’ve taken it on board, and we’ll use it to improve the site.

Spades hope it was ok to copy it, if not, feel free to dissect into small pieces   I did with a couple of words!


Cheers
KHP

[Lucy2]

Thanks for sharing that, KHP.       Most informative.

Sort of wish they'd mentioned earlier, the reason for the upgrade (old platform, unstable, unable to be upgraded etc.).   Happy now that they've clarified that.
Tried several times to re-register, only to have my RealMe login rejected.  Left it for a day or two before re-trying, and was then immediately successful.  (Obviously a "fault" at the new website ? ).

A new format always takes time to get used to, but from what I've encountered on the "Collections Search" so far, I think it will be quite easy to adapt to.

     ~  Lu

 

[Fresh Fields]

Thanks KHP.

 I  do not have social media accounts. Still need family to assist setting up a Real Me account. Looks like drivers licence photo not OK. And now having issues with three identities, happy to do business with me for years, but now wanting to start afresh. No carry over of data, and NOT accepting my input into their dIalogue boxes. I'm not going any where new in a hurray, but they are.

To top it off hoping  UK member will get back to me, why he is having issues with a UK upgrade of his Rootschat registration. Asked for details, if prepared to share, so can discuss with spades.

ALAN.

[trish1120]

I've been keeping an eye on this thread as I am a NZ citizen still but may not have access to the site anymore from Australia.

Trish

[Fresh Fields]

Hello again TRISH.

I for one would be interested to see what response a request recieves when it is arriving from an overseas address.  Being a stay at home.  Last time I needed a pasport was for a visit to Australia in 1994, and only needing to renew my drivers licence in recent times, had no percieved need for a REALME ID.  I asume a bit like an internal [NZ] pasport, for quick access to central and local governance requirements. A local District's cemetry data base no longer allows me online access because I have not got a REALME ID.

If you have kept your NZ pasport right up to date I'm assuming you will have less hurdles to go through to register a REALME.

All the best if you dial them up.

Alan.

[trish1120]

Hi Alan,

Thanks for your reply.

Unfortunately my Passport expired in the middle of our first covid lock down here in 2021.

I may try emailing Archives in the future