probatesearch website

[Nick_Ips]

I couldn't find a work around on edge, but the work around on firefox works wonderfully.

I don't have access to edge (I try very hard to keep it off my computer  ) but a quick google suggests that the Firefox "No style" setting - which has the effect of disabling cascading style sheets (CSS) - has no direct equivalent in edge.

More googling leaves me thinking it would be easier to install Firefox than try to get it to work with edge.  Unless there are any expert edge users around who know a user-friendly way to disable CSS on a specific site/page without affecting anything else.

[Millmoor]

One way of seeing the full pages for a search is to refrain from clicking on the  " click to open image and order document form" and use the browser zoom in the top right corner of the screen to enlarge the results page. I am using Chrome and using the zoom to 250% can read and scroll through all the results, including the top of the page. The same method works on edge. I will only open the order document form when I locate one I wish to order.

William

[andrewalston]

I've just had a request rejected as "No find".

This apparently is because their "search" facility can not locate the probate, despite it being in the original, printed, Calendar of Probate.

I have demanded that they perform the search again, using the image (from FindMyPast) showing exactly the details I had filled in on their order form.

[DW399]

I had a number of these rejections recently. The issue I think is that, foolishly, I thought that where they asked for the individual's 'first name' they meant the first name. In fact they mean all the names other than the surname. I have asked for a refund too, and also asked when they will correct the form. I'm not holding my breath.

[Watson]

How do you get the information about what part of the form is wrong?  When one of mine was rejected as "No Find", I was given no clue as to what was incorrect.  I have asked what was wrong in an e-mail of 22 Feb., but I've had no explanation.

[DW399]

I've not found a way of discovering what they think the error is.

A few times I have taken a screenshot of my application, so I can check what I've requested, but frankly I usually can't be bothered!

When I had rejections where I had used a single forename, I remembered wondering on filling in the form whether they really meant 'name' in the singular, but decided that if that's what they asked for, they might reject an application with two or more (okay, it sounds as if I overthought that!). I tried one application again, this time with all the forenames, and got the document. I'm pretty confident therefore that the single forename was the issue. I can't prove it of course!

[AngelaR]

I also got a "not found" despite the entry being completely correct as of the printed document from Ancestry and FindMyPast.

However, when I did finally manage to get the page to display on the Probate websote (by searching only on the first couple of letters and paging tediously through the documents) I noticed that their copy has a "folio number" against it, so I wrote off my previous attempt and resubmitted the request quoting the folio number.

Unfortunately, despite many chase-up emails, nothing has so far emerged....

[ajm314159]

My experience, which I can easily reproduce but is so bizarre I think it can't be everyone's, is this: when I carefully enter the death date and probate date, those two data are changed when they're copied to the Basket. The change is (always) to subtract 1 day. So for example "07 05 1877" on the order form becomes "6 May 1877" in the Basket. I couldn't believe my eyes so I tried several dates, and found 01 03 1880 went to Feb 29 1880, and 01 01 1877 went to Dec 31 1876.

Of course I didn't notice it at first because it's so strange. And of course it must then fail the subsequent search, and I have had only failures recently.

Any one else see this?

[ele002]

I'm not very keen to re-ignite this old chestnut, but has anyone experienced any problems of late?

I only ask as the other day I ordered 4 Wills without a hitch, although I've not had them delivered yet. I missed ordering one and tried to do it as another order. All went well until I tried to place the order/make payment, when I was met with a message telling me to " contact your administrator". Coincidentally, this is an order that needs a Folio No.. I've retried several times and keep getting the same error notice. I can, however, place other orders no problem.

Also, how do you contact these people to ask how to resolve the issue?

Eric.