probatesearch website

[AngelaR]

I ordered a number of wills (some pre and some post 1996) on 22nd January. I received emails for three of them during the outsge saying they were available but actually only one of them is. I queried this using their "Contact us" button and received this reply

Dear Customer,

 

We apologise for any inconvenience created. We are currently investigating the technical issue that caused the delay.

 
Meanwhile, I have retrieved the requested documents for you and attached them to this email.

 
Please let us know if we can assist you any further.

 
Kind Regards,

HMCTS Wills Helpdesk

Needless to say, the one they sent me was the only one I had been able to download before..... sigh....

[nestagj]

Thank you to all the contibutors to this thread. I finally got a copy of a will I had ordered before Christmas yesterday and immediately had problems as mentioned luckily as I knew there could be issues I proceeded smoothly through.
Decided to order another will and yet again issues but used the wild card option and scrolled through but had to go to FindMyPast to get the dates as the search seems to use the date of death as date of probate.  In the will I searched for
Annie Louisa Glynn died 10/11/1920 was found in 1921 when probate was issued.
Many thanks to you all for ensuring I didn't shout too loud at my computer !
Nesta

[phil57]

I purchased another will today. The download link was active in My Orders almost immediately after payment, the same as yesterday, but this time I've only been offered the grant, and not a copy of the will which is referred to in it. Unlike yesterday's order, there is no "Available Until" date next to the download link, so do I assume that I'm still waiting for the will to be delivered? If so, why offer me half the order instead of waiting until it's complete?

Just to update this, Iron Mountain replied to my email yesterday, with a copy of the missing will attached, and an apology. This morning, I received another automated email to tell me that my order was ready to download, and the link on the web site also now gives me both the will and grant.

So it does appear that the download link in My Orders becomes active as soon as even part of an order has been retrieved. But whether you just need to be patient and wait for the email to say that the order is ready, or whether the order only became ready because I intervened, I have no idea, as Iron Mountain didn't address my question about that in their reply.

[AngelaR]

I have now sent a number of emails (spaced very widely!) on the same topic - my missing two wills from an order placed mid January. On two occasions I received a reply telling me that all was now well with the site and they'd fixed the logons. When I replied asking them to address the actual question I raised, I received no response at all and am still waiting.....

I don't know what else I can now do....

[ele002]

I decided to give ordering a go and ordered one on 21 Feb. I didn't get any acknowledgement of my order or any indication as to when I might receive my order, as you did in the past. The money went out of my account on the 23rd and I thought I would give them 2 weeks before contacting them.
However, I received an e-mail at 8 this morning to say it was ready to download and there it was.

They may have got the site working, but they seem to have taken several steps back with their lack of communication with the customer, which was pretty dire originally. To be honest, I don't think they care one bit.

Incidentally, viewing the calendar isn't always possible, depending on where the person you want is located on the page. I searched for Edwards d 1928 and the first page to come up began part way through 'C' and the top of the page is obscured. I assume other searches would be similarly affected.

Eric

[Nick_Ips]

Incidentally, viewing the calendar isn't always possible, depending on where the person you want is located on the page. I searched for Edwards d 1928 and the first page to come up began part way through 'C' and the top of the page is obscured. I assume other searches would be similarly affected.

The search results come up in a seemingly random order, although anecdotally I've found more often than not the first few pages of the calendar are found towards the end of the results.

For your search criteria just now I found Edwards starts with Ada--> on image 11 and then with Alfred --> at the top of image 7. It would be interesting to see if other people doing the same search get the same order of images.

If the problem is with not being able to view the whole image, there's a workaround I suggested in Reply #2 on this thread -
https://www.rootschat.com/forum/index.php?topic=859102.0

This workaround still seems to work OK.

[DW399]

I had noticed the same thing about the top entry being obscured sometimes by the 'Back' banner. I haven't tried the suggested work round as I haven't needed to so far.

A further irritation is that you can no longer place an item in your basket and leave it there while you close the site, perhaps to come back and add something else the next day. It simply clears the basket. As a result, it now seems you must check out each time you want to close the site - a small thing perhaps, but why the change???

Has anything improved?

[Deirdre784]

Just tried Edwards died 1928. 12 pages starting with Charles Edwards, then James, John, Eliasaph, George, Thomas, Alfred, Esther, Marianne, Rees, Rose and William. Hope that is sorted eventually as with more common surnames you could easily miss the one you’re looking for. 

I am missing the top record on each page but can’t find out how to use the workaround on Edge. 

[dawnsh]

I couldn't find a work around on edge, but the work around on firefox works wonderfully.

Happy, not happy