probatesearch website

[ele002]

Pretty much the same with me.

I left it alone for a week and when I looked yesterday, I was able to finally log-in and potentially place an order.

Today, when I logged-in, a new header appeared showing my orders, of which I apparently have 5. It refers to my last order, placed 30 Nov 2021 and the documents are shown as "Documents Pending". I have long since had them, downloaded them and had the e-mail to say they had expired.

Wonder if they are back tracking on everyone's last orders to cover their backs. All very amusing, unless you are someone who's order goes astray. No more than I would expect from IT Contractors of today.  Most are experts at nothing who are grossly overpaid and never seem to be responsible for the havoc they reek.

Only when things settle I will attempt my latest order. It's not that urgent!

Eric

[ele002]

When ordering when you are logged in....click on the white "Find a Will" above "My Orders". Should take you there. Did with me.

Eric

[cordley]

You are right - I missed that, thought it was just a Page Title.

[ele002]

Probably meant to be!!

[Davedrave]

I’ve just managed to log into the site using the changed password I had to create the other day, and managed to find a will, ordered well back in January, ready to download. I had been unable to see this order record the other day, only being able to locate two more recent orders (which are still showing currently).
OTOH, I didn’t receive an email to tell me the older order was ready to download. Still, things appear to be looking up on this website, certainly compared to the other day.

[DW399]

Certainly progress. What I find interesting is that the order I placed just before the 'maintenance' started, and in relation to which I received emails saying the documents were ready while the website was down, has now been fulfilled. (I have downloaded everything quickly - just in case!) As with other contributors, some of my previous orders are now shown, a few available to download, most pending.

Interestingly, I managed to put in an order for a single will (I'm prepared to risk £1.50) when the website came back up, even though most of it didn't work. This is now shown under My Orders, but is pending.

Judging by another user's experience posted above, they seem to be dealing with new orders quickly, but there may be some issues with orders placed during the recent problem period.

I await further developments.

[phil57]

I purchased another will today. The download link was active in My Orders almost immediately after payment, the same as yesterday, but this time I've only been offered the grant, and not a copy of the will which is referred to in it. Unlike yesterday's order, there is no "Available Until" date next to the download link, so do I assume that I'm still waiting for the will to be delivered? If so, why offer me half the order instead of waiting until it's complete?

Has anyone found a way to still view copies of the calendar pages during a search? I am no longer being offered them at all, just a list of matching (or not so matching) names. Sometimes an image of the calendar entry is all I need, but the information being returned in the names list for the search results isn't half as useful.

[dawnsh]

the images are only available for entries upto 1996.

After then, the entries were 'computerised' and fully searchable in the names fields

[phil57]

Thanks Dawn,

I'd just worked that out by trial and error and came back to add my findings. You beat me to it