Managed to sign in, get to My Account page, no other options
If I look at HELP it says :
How to get your copy grant and/or will.
You won’t be able to access the grant/will straight after ordering it. You will get an email confirming your order but this will not mean that your copy is ready to be downloaded.
You will get an email when it is ready to download. You will then be able to log in to the system and go to “My Wills” and save each available item to your computer. After you have logged in, the copy will be available for 31 days, so make sure that you save it before then.
Just in case it helps anyone to order a Will, I have documented the process that seems to work now (not obvious sadly).
If I search for a Will
before logging in, I get the relevant page from the index, then say "Open Image", then "Show Form" . Now fill in the form - adding NIL into Folio number if appropriate - then "Add to Basket".
Now you can log in and at the top you can see "My Basket", click on that and you have the ability to "Place Order", which I don't want to do unless I am sure I will be able to retrieve it.
I CANNOT see my existing orders which I have been advised are ready to download. Has anyone found their previous orders available?Haven't found a way of searching whilst logged in
I think Dawnsh is very fair in what she says about not continuing to raise support queries and giving the developers a breathing space to get it up and running; but from what I have seen it will be a different process to follow once they have sorted it. Let's hope that those of us who have paid for Wills will eventually be connected to be able to download them.
Pam
