probatesearch website

[cordley]

No change this morning - allows me to login but takes me to a screen to Manage my account, but nothing else is possible.

https://probatesearch.service.gov.uk/Wills/MyWills   -  gives me Page Not Found

Trying again to log in again, I am now getting the msg like yesterday

HTTP/1.1 404 returned for "http://irm31-insight-uk-nuxeomt-hmcts.nuxeomt-hmcts.svc.cluster.local/nuxeo/api/v1/automation/AC_ExternalUserAccess_FindUser".

which I assume is gobbledegook for Page Not Found

I have always been pleased with this site, finding and ordering a Will was simple, I always got an email telling when it was ready to download.  (Dawnsh - surprised you didn't get these emails)

DW399 - how did you manage to get through to order a Will yesterday???

What on earth can we do???

Pam

[DW399]

I think I got my order through by luck!

I went to Find a Will, and when I found the will within the apparently randomised pages that came up (my family has a lot of very common names!) I clicked to Open Image. This then allowed me to click another link to Show Form, which produced the familiar order form.

Having filled the form in (putting Nil in the Folio Number box if there is no such number - thanks to Davedrave for that tip) I then put the order in.

At that point I signed in and was admitted! This was pure luck - I had forgotten to do so earlier, but I now see that I would not have been able to sign in earlier!

What a mess it all is. Surely they could just restore the old version, which as many people have said, actually worked.

[Enumerated]

This may be a silly question but has anyone ever had a reply from ironmountain?

I got the following reply from them on 7 Feb after telling them I got no results for Smith in 1900 on an android phone:-

Dear Customer

Thank you for your feedback. 

The website landing page will be updated shortly with additional information.

We apologise for any inconvenience created.

Kind regards

HMCTS Wills Helpdesk

[cordley]

Followed DW399 steps, got something in my basket, then tried to logon, ended up at the "Manage Account" page, and could go to My Basket, didn't actually want that Will so logged out, so it looks as if there may be a route in, albeit very convoluted.

Need to go out now, will try again later, and will see if I can actually get to previously ordered wills.

Pam

[Deirdre784]

I have managed to get an order into my basket but it doesn’t like me. Used the re-set password link and am awaiting an email.

To get the order form i did the initial search then pressed ‘click to open image’. Then when that opens there is a ‘show form’ button. Press that and the old form appears. Having filled that in and added to basket i tried to log in.

Not sure yet if i will go through with the order as I can’t find the actual entry in the mixed up 12 pages of Evanses, but filled in the details from the image on anc****y, but hope this helps snyone trying to order.

[Deirdre784]

Have now received the email to re-set the password, done that and logged in to the site. Then i could pay for the will (but not done that yet s i'd prefer to find the entry on the actual site). However i'm not able to see previous wills ordered, yet it recognised my email address so presumably knows i exist.

[Darnity]

Having struggled to log into my account and put five wills in my basket - and thanks to previous posters about the NIL tip for the folio number when there is no folio number - I proceeded to payment.

It took all my card details and then told me:

There is a problem
HTTP/1.1 500 returned - please contact your administrator.

I await a reply to my email.

I really can't face having to go through the process of ordering them all again!

[groom]

There are braver people than me on here. I certainly won't be putting in any orders until it is more stable. There are too many people here, and on other forums, who are saying they can't access wills they have bought, so I'll wait a few more days.

[Davedrave]

Have now received the email to re-set the password, done that and logged in to the site. Then i could pay for the will (but not done that yet s i'd prefer to find the entry on the actual site). However i'm not able to see previous wills ordered, yet it recognised my email address so presumably knows i exist.

I’m in exactly the same boat. I had to reset my password too, and then proceeded to order 2 wills (a bit rash of me, on reflection) but they are all that is now showing up as outstanding. No sign on my account page of the will ordered on 23 January which I’m still awaiting. If I get an unsatisfactory answer from them, or worse still, something to suggest I didn’t order and pay for it, or that I’ve missed the timeframe for downloading it, I’ll get a bit annoyed to put it mildly. I think a complaint to the relevant departmental minister would then be in order.

Dave