probatesearch website

[AngelaR]

If someone else would like to notify GOV.UK though, the link is here:

https://www.gov.uk/contact/govuk

It may help if they are made aware, rather than just Iron Mountain who receive the email if you complain or use the contact link via the Will service page instead.

Thank you very much for posting that link Phil57 - I had been frustrated by the fact that only the developers were seeing the feedback. I have now reported it (along with the rest of you  )

[DW399]

I've had similar problems to those discussed. To try to circumvent it all, I thought I would order a will to see if, when it was ready, they would email me with a link that actually worked.
Still more frustration though - the will I wanted had no Folio number, but the order form would not function without one - it just said 'Folio number required'.
I hope the amount being paid for this update will be reduced to take account of the mess being made of it!

[phil57]

HMCTS have been using Iron Mountain for over 15 years,

https://www.ironmountain.com/uk/resources/case-studies/h/hm-courts-and-tribunals-service

Do you remember the fiasco when we started ordering wills online? The backlog was huge.

Ah, I hadn't realised that. In that case it must just be the common modern affliction of having to keep changing things for the sake of change, just to keep web developers gainfully employed by breaking things that don't need fixing.

I get so frustrated when they keep changing or redesigning phone apps, by moving icons or buttons back and forth so that they keep changing to a different location on the screen every few weeks, or improving things by requiring the user to click three times when they previously had to only click once to achieve the same result, or TV streaming apps where they keep moving everything around so that you spend more time trying to find where things have gone than actually watching the programs!

[cordley]

I have now reported on the same page...  So annoying...

So glad it is not just me, thanks for the corroboration.

Pam

[Davedrave]

I've had similar problems to those discussed. To try to circumvent it all, I thought I would order a will to see if, when it was ready, they would email me with a link that actually worked.
Still more frustration though - the will I wanted had no Folio number, but the order form would not function without one - it just said 'Folio number required'.
I hope the amount being paid for this update will be reduced to take account of the mess being made of it!

There are two threads running in the Common Room on the probate website problems (the other in the “Lighter Side” sub-section for some reason). It was very helpfully pointed out to me on there that if you type NIL into that folio number box, the order form will work, and I managed to order two wills in that way this morning.

Dave

[Davedrave]

It is very unprofessional to inflict the beta version of a software on a paying customer. How anyone with responsibility for the probate website can begin to imagine that it is currently in any way satisfactory, is beyond me. Beta versions of software are normally tested behind the scenes before entering the public domain. They couldn’t have made a much bigger mess of this if they’d just handed it over to a (not-very-talented) office boy or girl.

[DW399]

Thanks Davedrave for the tip about putting NIL in the Folio number box. It worked! I will now await the next stage with baited breath.

[garden genie]

This may be a silly question but has anyone ever had a reply from ironmountain? I have just given up waiting for it to be fixed. I sent an email asking them when the My Wills area of the website will be back so that I can download the ones I have paid for......
sigh.

[dawnsh]

Don't hold your breath, you'll go blue in the wait 

I never get emails from them advising me my ordered wills are ready to download.

However, I do get emails telling me my 30 days to download are almost up.

Go figure?