probatesearch website

[Sonofsuffolk]

I've been trying to access paid content, too., for what seems like months, though it's barely a couple of weeks - most things are available immediately, so it gets frustrating when such a delay occurs.

Get nowhere, or rather round in circles....

Hope they sort it soon!

[cordley]

Thank you all for letting me know I am not alone!!

Tried this morning and got this really friendly error message when I entered my email address:

There is a problem
HTTP/1.1 404 returned for "http://irm31-insight-uk-nuxeomt-hmcts.nuxeomt-hmcts.svc.cluster.local/nuxeo/api/v1/automation/AC_ExternalUserAccess_FindUser".

Now, I am quite techie, but .....  I cannot believe what is going on.

Pam

[PrawnCocktail]

Tried this morning and got this really friendly error message when I entered my email address:

There is a problem
HTTP/1.1 404 returned for "http://irm31-insight-uk-nuxeomt-hmcts.nuxeomt-hmcts.svc.cluster.local/nuxeo/api/v1/automation/AC_ExternalUserAccess_FindUser".

Exactly the same thing here. So I tried to make a new account, but nothing doing there either!

And my password DOES have caps, a special character and numbers in it - but I never even got that far!

[dawnsh]

A friend of mine tried to reset his password, couldn't, and has had to open a new account loosing access to everything he has ordered recently.

Fingers crossed the price doesn't go back up to pay to sort out the debacle.

HMCTS must be loosing a lot of revenue.

[phil57]

I am getting the same. I can't log in, nor make head or tail of the cryptic error message. If I try to register a new account, I get another cryptic message that I believe is saying that my email address is already registered. So I can't even get to the stage of being asked for a password.

It seems that the Court Service have outsourced the will service to Iron Mountain. I have used the contact link on the home page to express my dissatisfaction. It might help if everyone else experiencing the problem does the same.

I also tried to complain about the page on the Gov.uk contact link as well, but after almost completing a lengthy message, the web page suddenly cleared the input box and lost my entire message, at which point I have to confess that I lost the will to type it all again

If someone else would like to notify GOV.UK though, the link is here:

https://www.gov.uk/contact/govuk

It may help if they are made aware, rather than just Iron Mountain who receive the email if you complain or use the contact link via the Will service page instead.

[Deirdre784]

I have reported it using your link Phil57. Message has been acknowledged and reply requested.

[phil57]

Thank you Deirdre. I will have another go later as well. Just need to clear my head and get some fresh air first, to recover from my Victor Meldrew moment

[dawnsh]

HMCTS have been using Iron Mountain for over 15 years,

https://www.ironmountain.com/uk/resources/case-studies/h/hm-courts-and-tribunals-service

Do you remember the fiasco when we started ordering wills online? The backlog was huge.

[tillypeg]

I have reported it using your link Phil57. Message has been acknowledged and reply requested.

I've just done the same, thanks for the link Phil57.