probatesearch website

[cordley]

Am I the only one having trouble with the probatesearch.service.gov.uk website.

It was 'unavailable' for over a week, and now I am routed to a https://probatesearch.service.gov.uk/Wills/MyWills page, but I am unable to login to my id.

I have paid-for wills that I want to retrieve...

If it's working for you, I'd love to know,  if it's not then where do we go to report the problem?

Thanks

Pam

[Pennines]

Hi Pam,

The site has changed from last time I used it, but I have just tried it, accessed it fine and could search for a Will.

https://www.gov.uk/search-will-probate

It does mention 'this is a new service' and it is clear there has been a change to how it used to look.

[cordley]

Did you log in OK to your account?

[cordley]

I can look for a will, see the appropriate page using the link above, but that does not take me to my account to allow me to order a will, nor to enable me to download paid-for wills.

Pam

[garibaldired]

I am now able to log in okay which is an improvement on last week!
However the old site had a My Wills section where you could see the wills you ordered; this is now missing.
I have contacted feedback at the head of the page.

[cordley]

I am so pleased that it is not just me!!!!

[cordley]

I seem to be able to log in, and enter my password, but it then takes me to a screen https://probatesearch.service.gov.uk/manage-account  which shows

Search for a will or probate
Manage account

which allows me to change email or password, but do nothing else.

At the top there is an entry "My Account"  which links back to the same page.

Aaaargh!

[ele002]

Went on to the site earlier, tried to log-in, but it didn't recognise my user name/account.

Just tried to log-in again and I can't even enter my user name.

Would appear that whatever they were fixing or improving hasn't worked. Another of life's experts been on the job!!

I think I will leave it for another day.

Eric

[Pennines]

So sorry cordley - I misunderstood your original message - I see what you mean now. You cannot progress on the site although you can access it.

My apologies for misunderstanding.