probatesearch website

[AngelaR]

I have been unable to order any wills requiring Folio numbers for some time now. If you emails them on hmctswills@ironmountain.co.uk you MAY get a reply but I usually don't.

I ordered some wills a few weeks ago that went into the system fine but have never turned up. One that claimed to have Grant and Will available had the Grant but not the will and they haven't responded to my query about that either.

I'm sorry to be discouraging Eric but I can only wish you luck

[ele002]

You're not being discouraging, I appreciate your reply. It doesn't surprise me one bit. I'm just glad it isn't me missing something obvious.

I thought things had settled down with not hearing much on the subject of late. Maybe people have just given up.

Onwards and downwards. Eric.

[Deirdre784]

If there’s no folio number present on the image you can add a space (so the system accepts the entry!). At least that’s what i was told recently and it worked. Recent orders have gone in and been returned without a problem, though all my orders pre the update have disappeared.

[ele002]

The 4 that I managed to submit didn't need a Folio No. and the order form didn't ask for one. The one I am having a problem with does require a Folio No. and the order form knows that, so it very cleverly produces a box to put it in.

My problem is, as I mentioned, is being unable to submit the order.

Eric.

[Deirdre784]

So is there a folio number in the image?

[ele002]

Oh yes and I put it in the box.

[Crumblie]

In the latest issue of WDYTYA magazine there is a response to letter about the problems people are having which quotes the Ministry of Justice as saying 'We understand the frustration users have experienced and thank them for their patience. We are working on a range of further enhancements to improve the service' I think it is a clear case of if it is not broken don't fix it in the first place.

[Deirdre784]

Oh yes and I put it in the box.

Apologies then, I obviously got the wrong end of the stick

[ele002]

That's ok. No need to apologise.

Thanks Crumblie. That seems to explain everything. Maybe they should have thought about doing the job properly in the first place, by having someone on the case who knew something about the site, or as you suggested, just left it alone.

Regards, Eric.