probatesearch website

[cordley]

This is so frustrating - it has been two weeks.  I have reported by their Feedback, but there doesn't seem to be any other 'Customer Service' contact.

I was advised on 24 Jan that I have a Will to download,  but I can't.

I'll be trying daily.

Pam

[Deirdre784]

It says my account is not known, same for a friend who is waiting for a will. But I can search.

Tried looking for a will for a Thomas Evans, died in 1894, comes up on anc***ry but wasn't included in the old version of the probate site which had only a few Thomas Evanses then on to those with a second name. Now there are 12 pages, starting with Richard Evans, 1 Thomas at the bottom of the page. Page 2 starts with Daniel, page 3 with Anna. Have found a few Thomases but not the one i want. Page 10 of 12 goes on to other Ev surnames and half way down p12 we are back to Abraham Evans. i will send feedback later.

[torre]

I sent an email yesterday to both of these addresses

hmctswillsATironmountain.co.uk

contactprobateATjustice.gov.uk

I ordered two wills on 21 Jan 2022 and I received 2 emails on 25 Jan 2022 saying my wills had been delivered and were available to view.  They weren't!

If I get a reply to either of my emails I will post here. But I'm not holding my breath!

But fingers crossed anyway

[ele002]

If the orders are still being dealt with by the Iron Mountain people, don't expect a reply to your queries. They don't understand the meaning of Customer Service, as was evident during the debacle at the time of the Wills being reduced to £1.50.

Eric

[dawnsh]

I can see the calendar entry for my mother who died last year, but I cannot get a search to work for my great great grandfather who died in 1933 and I have a copy of his will.

Patience is wearing thin.

[Deirdre784]

Why put it back up without testing? And maybe give a bit more info as to the problem / timescale.

[ele002]

Now it's allowing me to log in, but doesn't recognise my account.

Tried to register a new account, but wouldn't let me as the e-mail address is already in use, so used the forgot my password route.

Can't do that as I have to use a "special character" in the new password. What is a special character? Tried several symbols, but no joy.

Someone has seriously lost the plot and heads need to roll.

Happy days , Eric

[dawnsh]

I tried to login, password not recognised, had to reset.

Looks like everyone whose password doesn't match the criteria (so many characters, upper case, lower case, number and special character) will have to reset it.

Still not finding probates from 1933 to 1939 for my surname of interest

[Deirdre784]

Mine says account not found 🙁