Probate Register

[wilcoxon]

Thanks I`ll try that,  but even clicking the link for the email address doesn`t take me to email.
It takes me to a search engine   which asks
Did you mean: cservices@ironmountain.com.uk
Clicking on this gets me to the same search page. 

[Guy Etchells]

I ordered a will , and just found it in My Orders, there is also a Grant which I can download, but I can`t down load the Will.
There is a contact icon but this just takes me to AVG search engine.
 Where do I contact the GOV site to find out what`s going on.  I have had no email from them and the receipt was from a noreply address.
Can anyone help
Thanks

If you ordered on the probatesearch site then there will be a link (like a blue envelope) to click at the right hand side of the order on the orders page.  When you hover over that it says "Contact Us if you would like help with this order.
Have you tried that?
Cheers
guy

[Bookbox]

Try opening a new email and then copy/paste the address into the box?

I have had successful results (eventually) with both these addresses ...

cservices@ironmountain.co.uk

customerresolutions@ironmountain.co.uk

[wilcoxon]

I ordered a will , and just found it in My Orders, there is also a Grant which I can download, but I can`t down load the Will.
There is a contact icon but this just takes me to AVG search engine.
 Where do I contact the GOV site to find out what`s going on.  I have had no email from them and the receipt was from a noreply address.
Can anyone help
Thanks

If you ordered on the probatesearch site then there will be a link (like a blue envelope) to click at the right hand side of the order on the orders page.  When you hover over that it says "Contact Us if you would like help with this order.
Have you tried that?
Cheers
guy

Yes, that was the problem,  it takes me to a search engine.

[wilcoxon]

Try opening a new email and then copy/paste the address into the box?

I have had successful results (eventually) with both these addresses ...

cservices@ironmountain.co.uk

customerresolutions@ironmountain.co.uk

I managed to suss that out and had a response from the first address,only to acknowledge my email 🙄

[Bookbox]

Try opening a new email and then copy/paste the address into the box?

I have had successful results (eventually) with both these addresses ...

cservices@ironmountain.co.uk

customerresolutions@ironmountain.co.uk

I managed to suss that out and had a response from the first address,only to acknowledge my email 🙄

Give it time, and don't give up

[wilcoxon]

I sent an email  and this is the reply .  As far as I know i don`t have an ID.  I have responded telling them this and that I ordered through the Gov probate search.
What a palaver !

cservices@ironmountain.co.uk

Thank you for your email request. To enable us to proceed with your request, can you please provide me with your Iron Mountain Customer ID?

For Records Management (for example boxes and files) then your Customer ID will be a 5 digit alpha numeric number, e.g.: AB123. For Data Management (for example media and tapes) then your Customer ID will be a 4 digit number, e.g.: 1234.

[Bookbox]

Yes, asking for a Customer ID is their standard auto-reply.

Just keep emailing them, and eventually you will get a reply from a real person in the Customer Relations section. At that point it is possible to make some progress.

[wilcoxon]

Thanks,  it will be a daily task. 😁