Ancestry DNA Delay - No New Matches

[Murrell]

Hi there,
I'm on LivingDna,Ancestry& Myheritage and don't  get any results on a regular basis.
I just assumed my matches may come eventually and live in hopes.
Sad thing is the two matches l do have a 1st to 2nd cousin doesn't reply and the other 2nd twice removed knows nothing of there family.

[QueenoftheWest]

Thanks everyone for your replies.

There is definitely a problem at Ancestry. No one whose DNA finished analysing after the 20th December has received their results (as far as I know). No new matches for 8+ days now. My father's kit is still in limbo.

Queenie 

[Romilly]

Have you tried phoning them on the help number Queenie?

Romilly.

[QueenoftheWest]

Hi Romilly,

Funnily enough, I just phoned them. They denied everything, of course 

I am a member of another forum and every single person is complaining of the same problem. I wonder if it is a computer system failure? I just wish they would be honest; it would save me refreshing every 5 seconds in anticipation.

Regardless, it's good to know it is not just my kit which has stalled, but it is so frustrating! It has been over a week now since it analysed. My mother's kit took just 24 hours after analysing to be uploaded.

I am dying to get the results so I can (hopefully) find my dad's lost cousin, who was adopted out of the family as a baby. S/he is most likely in Ireland or America, both of which have a large DNA database.

Queenie 

[Romilly]

There is something funny going on with Ancestry, because I’ve had no new matches whatsoever on there, and I usually get at least a few most days…

Perhaps they’re saving them all up as a New Year’s Eve surprise?

Romilly 

[QueenoftheWest]

The Ancestry customer representative was attempting to convince me that I was losing my mind and everyone else was receiving results/the matches were coming through as normal. What frustrates me most is the complete lack of transparency. If there is a problem, I understand - just be honest.

Excuse my rant, I'm just disappointed. I don't hold out much hope that the results will be arriving any time soon.

Thanks again.

Queenie 

[Gadget]

I've had no new matches since the beginning of last week.  I usually have dribs and drabs every day.

[QueenoftheWest]

It's nice to know I'm not going mad!

Queenie 

[Romilly]

Perhaps we should all phone them to ask what’s going on?

Romilly.