Ancestry DNA Delay - No New Matches

[QueenoftheWest]

Honestly, I wouldn't bother if I were you. I wish I hadn't. The representatives are unwavering in their position: there is nothing wrong. I don't blame them; they are doing their jobs and Ancestry has clearly told them not to let on that there is a problem with the system.

I am rather surprised that a large and international company like Ancestry is experiencing such significant technology issues, and for more than a week. They must have 1000s of tests waiting to be uploaded. The backlog, especially with the post-Christmas rush, is going to be insane. I can only imagine the panic behind the scenes!

Thanks,
Queenie 

[frostyknight]

Definitely not just you. I've had no new matches for over a week, which is unusual. Maybe they'll upload them as a new year present

[QueenoftheWest]

Fingers crossed! 

[jim234j]

I have trees for both  me and my wife.
 We both had our DNA tested just over 2 years ago.
On my wife's tree I get new matches fairly often and she has 859 matches. 44 are extended family with 5 close family.
On my trees I have 382 matches and I have not had any new ones for a good 3 weeks but that is par for the course for me.  44 are extended family with 3 close family

Of course I cant get matches if people with matching DNA tests have not done Ancestry DNA tests but I don't know if my matches are still a lot or for that fact my wifes.

I dont know if my matches not counting distant would be considered average for me and my wife.

Best wishes from Winnipeg where it is a balmy -41C today.

 

[Romilly]

Still nothing new for me…

I phoned the helpline yesterday evening and asked about it, but to be honest it was a waste of time! They said that holiday periods are often quiet, and so perhaps things will pick up again after New Year?

Romilly.

[lisalisa]

When I bought my dna test kit 3 years ago, I bought it in the Black Friday sale and the results were through on Boxing Day.

So I have been expecting some more matches to be appearing, however with everything else that is going on in the world, then I suppose results from the sales at Black Friday being a week or so later isn't beyond the realms of possibility.

If anyone bought and returned a sample from the Black Friday sale this year, perhaps they can say if/when they've had their results.

Lisa

[QueenoftheWest]

Still nothing new for me…

I phoned the helpline yesterday evening and asked about it, but to be honest it was a waste of time! They said that holiday periods are often quiet, and so perhaps things will pick up again after New Year?

Romilly.

It is most certainly not a quiet period; there is a serious issue at Ancestry and they are unwilling to admit it.

If you are interested:

https://www.reddit.com/r/AncestryDNA/comments/rqnech/stuck_in_dna_analyzed_thread/

(FYI: Reddit is a free social networking site, totally safe to view)

No kits which finished analysing on or after the 21st December (9 days ago now) have had results posted to the user accounts. There must be a backlog of 1000s of finished kits at this point, and it is only getting worse as time goes on. This is the cause of no-one receiving new matches.

If anyone bought and returned a sample from the Black Friday sale this year, perhaps they can say if/when they've had their results.

Lisa

I bought and returned a sample from the Black Friday sale, as did many others. We are all stuck in the post-21st December purgatory group. I will update if/when I receive mine.

Queenie 

[Runner55]

I haven't had any new Ancestry DNA matches either for about 10 days now.  Thought it was just me. Sounds like a common problem though.

[Flemming]

Nothing for ten days here either, but they've been coming through on MH and FTDNA ok.