Ancestry subscription discounts - help!

[Caw1]

Yes, well I might have to bite the bullet and pay the price less the 15%... last year somehow I managed to get a year for under £100 think it was a special offer!
I too have been with them along time and found them very useful...

Thanks again

Caroline

[Ladyhawk]

Thanks for the tip of being logged in Rosie99 it went straight to the offer from the link Sandra posted - Just tried to renew I’m hoping that it’s just a blip as I keep getting this message

“There seems to be a problem with your order. Please try again later or contact Member Services.”

Will try again tomorrow - 🤞

[Ladyhawk]

Caw1 - can I ask did it show this message when you renewed when you were logged on to your account?

   *Offer available for new subscribers only and not for renewal of current subscriptions.

Edit to add - I don’t currently have a subscription cancelled my renewal two weeks ago

[groom]

Caw1 - can I ask did it show this message when you renewed when you were logged on to your account?

   *Offer available for new subscribers only and not for renewal of current subscriptions.

It does, but as soon as your subscription has expired completely and you are showing as a guest, you count as a new member and it works.

Has your subscription expired - it doesn't expire as soon as you cancel, it runs as normal until the end of the subscription.

[Ladyhawk]

Caw1 - can I ask did it show this message when you renewed when you were logged on to your account?

   *Offer available for new subscribers only and not for renewal of current subscriptions.

It does, but as soon as your subscription has expired completely and you are showing as a guest, you count as a new member and it works.

Has your subscription expired - it doesn't expire as soon as you cancel, it runs as normal until the end of the subscription.

Subscription came to an end 18th October cancelled 2 days before  have just checked my account settings it says I’m a registered guest 

[groom]

Subscription came to an end 18th October cancelled 2 days before  have just checked my account settings it says I’m a registered guest 

So you should be able to use the discount.

[Ladyhawk]

Subscription came to an end 18th October cancelled 2 days before  have just checked my account settings it says I’m a registered guest 

So you should be able to use the discount.

I was hoping so......I've given it another go this morning and I'm still receiving this notice
“There seems to be a problem with your order. Please try again later or contact Member Services.” 

Will leave it a couple of days and will try again if it still doesn't work then I'll get my OH to sign up
and hopefully that should do the trick.

Will report back

[*Sandra*]

Really sorry to read your having a problem. It was ok last month so this would be a new development if it is not working now. 

4 th October was about the last successful update I saw.

https://www.rootschat.com/forum/index.php?topic=836258.0

Sandra

[groom]

Really sorry to read your having a problem. It was ok last month so this would be a new development if it is not working now. 

4 th October was about the last successful update I saw.

https://www.rootschat.com/forum/index.php?topic=836258.0

Sandra

Still works as people in the group where I am an admin have used it as recently as yesterday.