I may have to wait a bit as "There will be a restricted Enquiries Service for an unspecified period due to the uncertainty caused by COVID-19. We will attempt to answer all enquiries if practically possible and hope to return to a full service soon."
This is a common problem with the "working from home" regime.
I have recently been trying to get a view from the local Planning dept regarding a proposal before embarking on a full blown application.
A "preapp" enquiry was £75 and submitted with the application in July this year. I had an acknowledgement that they had received it and registered it on 10th October (having cashed my cheque back in July!), and had allocated it to a Case Officer.
To add insult to injury when I enquired this week as to any further progress I was told that the CO was now on study leave followed by annual leave and would be back in the office around 9th November. Bah!