I sent them an email last week, it was via the website, I didn't find an email address, but contacted them via the support centre, then I clicked on the dna symbol, clicked on test results, then there is a 'contact us' button.
I sent them my concerns via the form.
I got a polite and 'thoughtful/relevant' reply some days later which included, 'Your feedback has been forwarded to the appropriate department for consideration.'
I don't know if it helps the situation or not, maybe if enough people did it, I don't know.