For the last two years I’ve cancelled my annual worldwide Ancestry membership and then immediately used the helpful link on Rootschat to resubscribe at half price.
I’m on the point of cancelling again and the website offers me the opportunity to pause membership, cancel membership or a ‘new’ option – ‘preserve my tree’ for £5.49 a month. (it says this will keep the tree active, retain progress made and allow the viewing of attached records).
I don’t want to preserve my tree, I want to keep working on it… but for the ‘cancel’ option the wording states “your tree stays active, but you ‘
LOSE’ the records attached to it… you can view your family tree, but no record attached to it...”
Obviously I wouldn’t expect to view the records until I’ve resubscribed, but I wouldn’t actually ‘lose’ them, would I? If I resubscribed they would all just reappear?
That has always been the case, but the phrasing ‘lose’ the records is a bit alarming... I can't remember what wording was used when I last cancelled
