Are historic certificates arriving from the GRO in the current pandemic?

[melba_schmelba]

3 weeks past an expected delivery date here.

[cbowley]

Ordered three paper certificates on the 5th May and still waiting.

[melba_schmelba]

Ordered three paper certificates on the 5th May and still waiting.

When do we complain ?

[Fliss]

I ordered some certificates and, yes, they did take longer at the start of the lock-down, but more recently ordered ones, were dealt with quicker.

[cbowley]

Ordered three paper certificates on the 5th May and still waiting.

When do we complain ?

I'm not in a hurry but I am worried that according to the GRO web site orders are only listed for 3 months. What happens if the order hasn't been dispatched in that time? If there has been no update by the 2.5 month mark I'll send an enquiry.

[Girl Guide]

This is the information in relation to a PDF from the GRO website.

Please ensure that you download your PDF copy of an entry to your device within 3 months from notification that your order is placed.

Below is part of the information I received telling me that my order was ready:-

Please ensure you download your PDF within 3 months of receiving this email. Any orders older than 3 months will be deleted from the online ordering system along with any associated PDFs.

As long as you download your PDF when you get the email saying it is available, there shouldn't be any problem.

[groom]

Ordered three paper certificates on the 5th May and still waiting.

When do we complain ?

Why would you complain when they tell you on their site that there will be delays and not to order unless it is urgent?

[cbowley]

This is the information in relation to a PDF from the GRO website.

Please ensure that you download your PDF copy of an entry to your device within 3 months from notification that your order is placed.

Below is part of the information I received telling me that my order was ready:-

Please ensure you download your PDF within 3 months of receiving this email. Any orders older than 3 months will be deleted from the online ordering system along with any associated PDFs.

As long as you download your PDF when you get the email saying it is available, there shouldn't be any problem.

My worry is with the "Any orders older than 3 months will be deleted from the online ordering system" part and whether that still applies if the order hasn't been completed within 3 months. Do you receive a refund or just lose the money? Maybe it wasn't considered possible that an order might take that long when the system was designed.

The advice to download PDFs presupposes that the order has been completed and the PDFs have been made available. (Note that I mentioned applying for paper certificates. I tried PDFs but sometimes found them difficult to read because they use black and white rather than grey scale.)

[davidft]

My worry is with the "Any orders older than 3 months will be deleted from the online ordering system" part and whether that still applies if the order hasn't been completed within 3 months. Do you receive a refund or just lose the money? Maybe it wasn't considered possible that an order might take that long when the system was designed.

The advice to download PDFs presupposes that the order has been completed and the PDFs have been made available. (Note that I mentioned applying for paper certificates. I tried PDFs but sometimes found them difficult to read because they use black and white rather than grey scale.)

Well you certainly have been waiting a long time if you ordered them on 5 May.

Have you looked on the system and does it still say they are outstanding?

If the answer to that is yes then you just have to wait although i admit it seems unfair that a certificate I ordered on 1 June i received a week ago.

No they will not just delete them from the system and keep the money. At the very least if they don't fulfill the order they have to give you a reason so you will hear something