Just read that the Govt Track and Trace website has crashed already. I think this is the one that tracers use to access and enter info about cases.
(from Sky's Ashish Joshi -@ashishskynews )
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https://twitter.com/ashishskynews/status/1265910033860222976
Well there's a surprise!
I don't see how the manual system is going to work. If someone tests positive they have to try and remember everyone that they have been less than 2 metres from for 15 minutes or more in the two days before they showed symptoms. The only people that they legitimately might have been in closer contact with would be members of their own household, who would know that the person was positive anyway.
If the infected person had really been abiding by the rules and social distancing there wouldn't be anyone else. If they hadn't, and had travelled to meet with friends / relatives and had closer contact with them, would they tell the contract tracer and admit they had broken the rules? No, they would contact their friends / relatives privately about their positive test.
If they travelled to work on public transport, they may have been closer than two metres to someone, but they are unlikely to know who they are, so no use to a contact tracer.
If they were closer than two metres to someone in the workplace, then either their employer has not implemented social distancing, not enforcing it or the employees are flouting it. The infected person may know names of fellow employees, sometimes only forenames and would be unlikely to know any contact details for them. The infected person might be reluctant to give names in case some legal action was taken against the employer and it could be traced back to him /her.