Have I waited the longest for my 1.50 wills??

[nanny jan]

Will ordered in July. In December two pages were emailed; one page referred to people mentioned in the Will but second page stated that no Will was found!
Immediately contacted them but just standard, automated response.
Nothing yet.

This is not the first time this has happened. 

I am now reluctant to order any more; I had hoped things had improved........obviously not!

[BumbleB]

Apologies - have you contacted them via their system - via the order number.  I did, and confirmed exactly what I had ordered.  I did have to re-iterate my request.  Maybe I was lucky, but it is worth a try.

Also this was the only problem I encountered, in my orders for 12 wills.

[nanny jan]

Yes, contacted via their system;  it was not the first time. Will try again next month.

[Jool]

I'm still waiting 
5th October - ordered
19th November - I was advised they could not send the will due to incomplete information, I emailed them to say I had provided the correct information.
27th November - I received a similar email to you and Groom, I would receive requested copy ASAP.
16th December - I emailed chasing my will - no response
14th January - I emailed again chasing my will, I received an automated response thanking me for my message
Still waiting 

Excitement today when I received an email telling me that my will was ready to download, I logged in only to find there was nothing in "My Wills"  .  I have emailed them yet again expressing my frustration.

[hallmark]

Maybe they will get fed up with all the complaints and just put price back to what it was.

[sandiep]

finally one I ordered Aug 7th and many emails to them it arrived today attached to an email only thing is the bottom appears cut off
It may only be one line but will never know so here goes another email I guess