As I have said on other threads, I have chosen to wait until the rush dies down before ordering the wills I want. There was bound to be a flood of orders when the price dropped, other websites have crashed under similar circumstances.
As someone has previously mentioned, the more recent wills can be dealt with more quickly because they are already digitised, the older ones have to be done individually.
I know it is frustrating, but I believe the main problem was caused by greedy people ordering twenty or thirty wills at a time, this was bound to cause problems. The situation is further exacerbated by people then sending in queries about the delay. If everyone exercises a little more patience, and refrains from sending in further orders for a little while, it would give them a chance to catch up with the backlog and normal service would soon resume.
