UK Find-a-Will charges

[CarolA3]

Then one day, in the middle of the summer holidays (22 July for example) the business owner tells you they've reduced the price of the product by 85%.  Permanently.  85% off.

It isn't necessarily permanent. It's for 12 months. It will then be reviewed.

Ok, not permanent initially.  But if HMCTS try to restore the previous price, there'll be RootsChatters (among others) chaining themselves to railings up and down the country

Carol

[Mart 'n' Al]

This isn't addressed to anyone in particular.

Carol (waiting for some overdue wills but not making a song and dance about it)

"Genealogy - The Musical" !?

Martin

[farmeroman]

Think I'm moving further up the "longest wait" league table. 

Still waiting for a 30th July order. (As well as ones from 10/15/16 October.)

I assume that their 15 day estimates are hopelessly optimistic then...

[ele002]

Carol. I get your point, but if you recall, a few months back, they said they were taking on more staff to get on top of the orders. Assuming they have taken on some staff, there doesn't seem to be a noticeable improvement.

As you also say, they are a BIG company, and as such they should be able to manage these ups and downs.....obviously, they haven't and either can't or won't. Remember Carillion!

Martin.....There is a Musical in the Pipeline. The Chuckle Brothers were set to front it, but sadly, that didn't come off. They've now signed up Ant & Dec.....that says it all!

[tillypeg]

Received the last Will yesterday, "Codicil hereto" only it wasn't.  Out of 8 orders, 2 have been incomplete and I have had to contact them to ask for the missing document.  Seems a high percentage of errors.  Perhaps the extra staff are still settling into their new jobs?  Hoping the Codicil contains the beneficiary I was seeking and it will be worth the wait.

[Mart 'n' Al]

I'm still waiting for a 30th of July order. It's not a very important one, but having waited for this long, I'm quite excited.

Martin

[mrcakey]

I'm still waiting for a 30th of July order. It's not a very important one, but having waited for this long, I'm quite excited.

Martin

It certainly builds the tension! 

[Tickettyboo]

I'm the first to complain when a service isn't right (Surely not! I hear you cry)
But, conversely, I also give credit where its due.

I ordered a will from the "1996 to present" section of the site on on Wednesday (6th, November, 2019, this week) and the estimated delivery date was today.

Ok I was sceptical, but fair go to them it arrived at 16.59 this afternoon. Well done!

Gives me hope for the future of this service -  just hoping I live long enough for them to scan them all :-)

Boo

[maidmarion]

Hi I wonder if anyone can advise.
It took almost 3 months to receive a 2 page download of the 1891 will I ordered but 1 page relates to a different person altogether. They share the same common Welsh name but have different addresses and DOD although the will was proved on the same day.
I’ve messaged them via the contact box and received a reply today with the same automated response about timescales for orders.
Is there any other way of getting in touch with them?
All suggestions welcome!!