UK Find-a-Will charges

[BumbleB]

Deleted

[Tickettyboo]

Being of a nosey persuasion, I had a look back in my records at wills I have ordered (been using this same site since 2015)

I looked at the details of the last two wills I ordered at the previous price of £10, one in May this year and one roughly a month later in June.

The difference in the order numbers shows that they had about 4,000 orders in that month. I would hazard a guess that, like my orders, the majority would have been for a single will.

Then I looked at the difference between the order numbers of two orders placed since the price reduction. That difference between those shows they had a whopping 21,500 orders between 22nd July and 26th August. Another guess would be that a good percentage of those were for multiple will requests.


Boo

[CarolA3]

Just ordered 3 wills - total cost £4.50 
Oops!  Forgot to say thank you to CarolA3   

Well you've changed your tune - from thanks for sharing good news, to 'shooting the messenger' while admitting that you're part of the problem:

BUT - might we not be victims of the fact that someone started a RootsChat thread telling us of the price reduction.  We then subsequently hear of people ordering 20-30 items - would we/they have done the same at the original cost of £10.00 per Will? I would certainly not have placed my current orders prior to that announcement.

Yes, 'someone started a thread'.  It was me.  It was this thread.  Given that you have 24 hours in which to modify your posts, you might want to tone down the dramatic 'victim' language.  No-one's been injured here, for heaven's sake.

Carol

[BumbleB]

Sorry, Carol, I wasn't getting at you because you started the thread - which we've all taken advantage of. 

Perhaps you've overlooked my responses to your efforts, all favourable:

# 3
# 48
# 79

[groom]

It isn't just Rootschat where the news spread quickly, I'm an admin on a Facebook Genealogy group and we had several people all wanting to post the good news. I also belong to several other groups where the same information was given. So within hours of it being announced, it had spread like wildfire through the genealogy groups and everyone was ordering wills.

It's a pity that Probate service didn't realise just how popular this would be and amend their page to say that they expected long delays. It may also have been better to have limited the amount that could be ordered in one go. They did issue a statement saying that they had taken on more staff, so hopefully all the orders will be fulfilled soon.

[Brie]

Groom, that's good news. Job creation. Cheered me up

[clairec666]

Please, please, claire666 (and anyone else), don't send any complaint.  Reason:  we don't want them to withdraw this service, do we?    I see that rosie99 has already made this same comment. 

I'm not going to. Unless it gets to October or something and I still haven't received my will!

I think I was joking when I wrote this. It's now over halfway through October and I still haven't received a will that I ordered on 3rd August.

I'm in no hurry to receive it, and I still haven't emailed to chase it up. (December maybe?) What I find more frustrating is that I placed another order on 27th September and the estimated delivery date is 12th October. No readjustment of delivery dates due to the backlog, and STILL no warning/apology message anywhere on the website.

Hopefully they'll learn from their mistakes

[smudwhisk]

Well even when they deliver the Wills late there is no guarantees you're going to receive the whole Will.  I received one on 3 October due 10 August but it ends abruptly at the end of second page mid sentence.  I messaged them via the online form on 3 October, no response.  I've just sent another.  The download is only available anyway until 2 November but it looks like they can't be bothered to respond to queries either.

Unfortunately I've had dealings with Iron Mountain re a different service they provide and this doesn't surprise me.

[melba_schmelba]

Well even when they deliver the Wills late there is no guarantees you're going to receive the whole Will.  I received one on 3 October due 10 August but it ends abruptly at the end of second page mid sentence.  I messaged them via the online form on 3 October, no response.  I've just sent another.  The download is only available anyway until 2 November but it looks like they can't be bothered to respond to queries either.

Unfortunately I've had dealings with Iron Mountain re a different service they provide and this doesn't surprise me.

Well if they haven't provided what you paid for, surely that comes under the sales of goods act etc. Can you tell us what the other service they provide is ?