UK Find-a-Will charges

[Tickettyboo]

Ticketyboo, you're still missing my point which is having to pay for something one has already paid for to view/download in the event of losing it.

I am not missing what you are saying, I just don't think its unreasonable to buy something from a shop (and this wills site is purely an online shop front for wills) which lets you have the same thing as many times as you like for a month -  then after that, if you have mislaid it, you will need to pay again for them to re-provide it.

Okay, so SP let you re-visit the records, its a nice touch (which I have never actually used) but it doesn't mean that all sites which sell records has to.
 
Ireland provide their BMD records for free - an extremely nice touch but, lovely though it would be, I can't see anyone else doing that :-)

Please also read my Reply #61 regarding up-to-date wills on SP.

I hadn't but have done now, apologies for the repetition.

Boo

[jc26red]

At the moment,  the real worry is that they have taken the money and not delivering.....

OK,  it's not much but if they are operating in such a haphazard way then the fees should only be taken when the wills are being prepared.

Is the Probate office managing the fees or the 3rd party operator?

[carol8353]

At the moment,  the real worry is that they have taken the money and not delivering.....

OK,  it's not much but if they are operating in such a haphazard way then the fees should only be taken when the wills are being prepared.

Is the Probate office managing the fees or the 3rd party operator?

The payment was taken by www.gov.uk.

[BumbleB]

At the moment,  the real worry is that they have taken the money and not delivering.....

Not strictly true, is it?  Yes, we've paid our money, as we would for any goods purchased on-line.  And we all know that some deliveries take longer than others, even from the same supplier, don't we?   

[clairec666]

At the moment,  the real worry is that they have taken the money and not delivering.....

I'm not too worried, I'm pretty sure I'll get my will eventually, once the backlog has cleared.

Totally agree with Rosinish - why on earth haven't they made some small alterations to the website explaining the delay, and altering the "estimated delivery" date so it isn't a month in the past (just over a month, in my case).

If I wasn't on rootschat, I wouldn't be aware that other people were waiting similar amounts of time for their wills, so I probably would have emailed and complained by now.

[mrcakey]

Has anyone who's been waiting for > 6 weeks actually received their wills yet? I'm wondering if they've come to the conclusion that they've missed the SLA for those certificates and are concentrating on fulfilling new orders? (A bit like when a train is so late they let the next one overtake it rather than make them both late.)

[andrewalston]

My orders are still showing an estimated delivery date of 14 August, so 8 weeks wait so far.

Good job it is for "interest" rather than legal reasons.

[durhamgirl73]

I'm still waiting for two wills estimated 9 August and five estimated 11 August 

[Brie]

Whoooopppppeeeeee

Two of my five wills estimated for the 8th August have just landed. They must be working late.

Brie