UK Find-a-Will charges

[groom]

I am pretty sure under the old system it used to take a couple of months, so it's no great hardship to wait now.

Do you mean when it cost £10? If so, all the wills I ordered then, arrived with in a week or 10 days.

I think what is annoying a lot of people isn't so much the waiting, as being given a date and then no update of when it is likely to arrive.   

[lmfamilyresearch]

Very true.  I don't mind waiting, I would just like to know how long I will be waiting for, even if that means having to let me know my request will take more time to fulfill.  Personally, I find waiting six extra weeks with no update a little much to take especially when you hear of people submitting their request later than when you did and they have already received what they ordered.  Makes me wonder if they are actually fulfilling the requests in the order they were received.

[melba_schmelba]

I am pretty sure under the old system it used to take a couple of months, so it's no great hardship to wait now.

Do you mean when it cost £10? If so, all the wills I ordered then, arrived with in a week or 10 days.

I think what is annoying a lot of people isn't so much the waiting, as being given a date and then no update of when it is likely to arrive.

No I mean when it cost £5 and you had to order by letter .

[Rosinish]

I have put off ordering any due to the influx as the ones I want would have been way down/not on my list at original price i.e. no rush (yet)...

However, I'm at a loss a couple of months down the line with obvious time delays, the incompetence...
not for delays but lack of a simple message on their website e.g...

"Due to high demand, orders may take up to 12 weeks"

This would be a good window & save them hassle of constant emails as it's not just us here on RC but 1000s of others ordering from all over the world.

Why is it the simple things which save stress all round are not grasped/actioned 

1 message to customers could save them 1000 (+) emails of queries/complaints 

Annie

[Rosinish]

Hopefully nobody misses the message saying it's ready to download, because if you don't download it within 31 days it will expire and you will have to pay for it again.

I find this a crazy idea as I'm used to SP & Scottish Wills, once paid are there to view at any time & download.

Annie

Well the UK system is still in BETA, so they haven't done a full scan and digitization of their wills unlike Scotland.

Is Scotland not in the UK?

The point I'm making is, when we pay & download from SP, it's there for life to view at any time i.e. not on view for x amount of days then taken away 

Annie

[sandiep]

Delays I can understand from amount of requests but why are the requests not be delivered as they are ordered not haphazardly......surely you pick up a request and go down list if one is difficult to find a simple message say  we are having trouble locating this will keep trying   something like that will help
I know they are now very reasonable price and so wait we will

[davidft]

Delays I can understand from amount of requests but why are the requests not be delivered as they are ordered not haphazardly......surely you pick up a request and go down list if one is difficult to find a simple message say  we are having trouble locating this will keep trying   something like that will help
I know they are now very reasonable price and so wait we will

Re the haphazard delivery. I once worked in an office where everyone had in trays on their desks for their incoming post. The post clerk would put the post in the tray on the top. Unfortunately some people never sorted the stuff out in their in tray and always dealt with the item on top first even if there were things further down that had been there for days. Perhaps something similar is going on in some parts of the Wills office   

Anyway I have taken the plunge and ordered some irrespective of the possible delay on the basis if I don't do it I will forget!

[Tickettyboo]

The point I'm making is, when we pay & download from SP, it's there for life to view at any time i.e. not on view for x amount of days then taken away 

To be fair though, SP have a LOT fewer records to deal with regarding probate (the numbers are not comparable at all - even currently the total population is roughly about the same as London, never mind the rest of E & W,  -  and I count as 1 in Scotland <g>).
Plus, if you want to even find IF there is a will post 1925 then a trip to Edinburgh to view the Calendar of Confirmations to start your search is where they advise you to start. Not always do-able from elsewhere in Scotland, never mind the rest of the world.

Which doesn't mean I am saying that the current E & W system wasn't badly thought out or failing dismally atm, because it is.

Boo

[Rosinish]

Ticketyboo, you're still missing my point which is having to pay for something one has already paid for to view/download in the event of losing it.

Please also read my Reply #61 regarding up-to-date wills on SP.

Annie