UK Find-a-Will charges

[sandiep]

still waiting for one ordered 23rd July …...

[mrcakey]

still waiting for one ordered 23rd July …...

You beat me - I'm waiting on 3 from 30th July.

I appreciate they're exceedingly busy and understaffed but it's taking the biscuit at this stage.

[LadyJayne]

I'm still waiting for three wills, placed 27 Jul with an Estimated delivery of the 11 Aug. 

[lmfamilyresearch]

I just sent another query asking if they could provide me with an updated expected delivery date.  Mine were ordered on July 27th and expected Aug. 11th. 

[groom]

Mine were due 9th August, but I’m not going to contact them, as the more people that do, the longer the Wills will take. They have said they have been inundated with requests - possibly they didn't realise just how keen genealogists would be. However, when I read that people have been ordering in batches of 20 or 30, it really isn’t surprising that we are having to wait. 

Perhaps all they need to do is update the website, remove date expected and the sentence saying they take 10 days and put on there that it could take a couple of months or more.

[carol8353]

Mine were due 9th August, but I’m not going to contact them, as the more people that do, the longer the Wills will take. They have said they have been inundated with requests - possibly they didn't realise just how keen genealogists would be. However, when I read that people have been ordering in batches of 20 or 30, it really isn’t surprising that we are having to wait. 

Perhaps all they need to do is update the website, remove date expected and the sentence saying they take 10 days and put on there that it could take a couple of months or more.

Hear hear Groom, I agree entirely. Mine were due on 2nd August,one came earlier ,but my 1961 grandad's one is still outstanding. Just think how much money they now have collected up front!

[clairec666]

Perhaps all they need to do is update the website, remove date expected and the sentence saying they take 10 days and put on there that it could take a couple of months or more.

Exactly! I don't know why they haven't put a message on the website, surely it would stop a lot of people emailing in. It wouldn't take them long to make the alteration and would probably save them the effort of replying to complaints.

[davidft]

Perhaps all they need to do is update the website, remove date expected and the sentence saying they take 10 days and put on there that it could take a couple of months or more.

They have made an effort in that when I ordered a will yesterday (the first I have ordered since the price reduction) the first screen said it would take four weeks to arrive. However, when the payment was complete it then says ten days. So I think they need to marry up the parts of their site to ensure they give one consistent estimated date.

That said I will just wait for it to arrive however long it takes. I certainly won't be phoning them up delaying things further as some people do. 

[melba_schmelba]

I am pretty sure under the old system it used to take a couple of months, so it's no great hardship to wait now.