UK Find-a-Will charges

[carol8353]

I wonder how many people would have ordered wills if they had not reduced the price.  I don't think we should be complaining at a possible temporary delay in the system because lots of people have decided to take up the new price and ordered multiple wills.  Family history is all about patience 

Hear hear Rosie 

[carol8353]

Please, please, claire666 (and anyone else), don't send any complaint.  Reason:  we don't want them to withdraw this service, do we?    I see that rosie99 has already made this same comment. 

Let's face it, if the price had remained at £10 would we have ordered so many wills?

AS usual, we are our own worst enemies, and it's always someone else's fault   

I agree completely with this comment, the more people who email with queries and complaints,the less time they'll have to do the actual will look ups!

[Tickettyboo]

I emailed them a few days ago. Said I understand that they have been inundated but have seen many complaints about exceeded delivery dates.

I suggested they put something on the site to say that there is currently a great demand and that delivery may be delayed. That would save them a  lot of work replying to queries about late delivery and keep their customers informed. I may not like delays but if they at least tell me then that goes a long way to keeping me a happy-ish customer.

I had a reply - about 5 mins ago
The lady said they are working hard to get the service back on track and to provide a more realistic timeframe for delivery of copy wills in times of high demand.The timeframe information on the website is currently under review.

So, as far as I can see they seem to be listening and are trying their best.
That'll do for me especially when, though I may have to wait a while longer, I can get 6 wills for less than the previous price for one.

Boo

[melba_schmelba]

I wonder how many people would have ordered wills if they had not reduced the price.  I don't think we should be complaining at a possible temporary delay in the system because lots of people have decided to take up the new price and ordered multiple wills.  Family history is all about patience 

Don't also forget many will be taking holidays so they will be temporarily short staffed at the moment.

[rosie99]

I wonder how many people would have ordered wills if they had not reduced the price.  I don't think we should be complaining at a possible temporary delay in the system because lots of people have decided to take up the new price and ordered multiple wills.  Family history is all about patience 

Don't also forget many will be taking holidays so they will be temporarily short staffed at the moment.

Also probably not many staff employed to do the job anyway, I doubt that the original demand for copy wills kept many people employed.

[groom]

The wills I ordered are a couple of weeks over due, and it seems from a FH Forum where I'm an Admin, that it is older ones that are delayed. People who have ordered fairly recents ones received them in a few days.

I'm certainly not complaining though, as they are wills I wouldn't have bothered ordering if they were still £10. It isn't often that something from a government department goes down that much in price. Lets just hope that they haven't be so inundated with requests and complaints that they decide it isn't worth it and put the price up again!

[Jebber]

I have already said in response to another post in this subject, I have yet to order any wills at the new price,  I chose to wait as it was obvious there would be a mad rush. We know from past experience that something like that, or a new major release has caused some websites to crash, at least that hasn’t happened in this case.

 With some people sending for orders in double figures, what chance do the GRO  have of keeping to their delivery times, so I see little point in complaining.

[Rosinish]

I have yet to order any wills at the new price,  I chose to wait as it was obvious there would be a mad rush.
With some people sending for orders in double figures, what chance do the GRO  have of keeping to their delivery times, so I see little point in complaining.

I agree!

Common sense would tell us...

Price reduction = Inundated = Delay

https://www.rootschat.com/forum/index.php?topic=816986.0

Seems to me some just like to complain...

When the price was £10 did those same people send emails to complain about the price?...

Probably not & would probably not have ordered but now they have ordered at the cheap price, it's not being delivered quick enough (even although they wouldn't have ordered previously) i.e. a no win situation...give them a bargain & they'll still complain!

They should be very thankful as I'd be happy to wait 6 months if need be to get wills I'd like (Scotland) which can't be ordered/downloaded this side of 1925!

Annie

[jc26red]

Don’t forget before it was possible to order online, we had to write to the probate office in question and wait a minimum of 6 weeks. Cost £5. I had to wait 3 months once.

I am waiting on 2 but I only ordered them on the 11th.

Some wills have been full of great information, 2 were mirror wills.. leaving everything (no detail) to the surviving spouse. Now they were a waste of £10 each.